National Technical Specialist, Print on Demand

3 weeks ago

United Kingdom Fujifilm UK Full time

For 90 years, Fujifilm has been on the cutting-edge of the imaging industry. What started as a company designed to produce camera film soon blossomed into a global brand committed to imaging innovation. Over the last two decades, we’ve provided quality precision in on-demand product printing, leveraging our strength in technology to create high-quality personalized photo products for consumers and businesses everywhere. In everything we do, we strive to make leading-edge technology accessible to everyone. Now, we’re using that philosophy to level up the print on demand world.


The Role


As National Technical Specialist, you be responsible for installations, training users, service and maintenance of the complete range of equipment and software supplied by Fujifilm Graphic Systems to customers based in the UK from both helpdesk and hands on perspective. Manage service agents and maintain a high level of knowledge and standards.


Person Requirements


  • Extensive experience in troubleshooting and repairing mechanical equipment within in the Print on Demand print industry.
  • Hold a mechanical or electrical engineering qualification, or equivalent qualification.
  • Strong customer management and communication skills with an excellent telephone manner.
  • Ability to work under pressure and understand the need to adapt and be flexible to suit business needs.
  • Confident and able to use initiative with high levels of motivation, drive, and enthusiasm.
  • Ability to work autonomously and to build strong working relationships with customers and colleagues.
  • Attend high level training courses and be able to cascade that training on a local level.
  • Attend escalations and liaise with 2nd level support.
  • Full UK driving licence. Willingness to travel/stay away overnight.

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