Customer Service Executive
3 weeks ago
Our client specialising in importing and exporting products to International markets across the globe are looking for someone experienced in Customer Services in a Business to Business environment.
The role is 70% operational that includes order to completion and 30% customer liaison
They have experienced phenomenal growth and need your skills gained in the following;
- Minimum 2 to 4 years customer service experience
- Excellent processing skills, managing complex order process flow
- Excellent verbal and written communication skills
- Experience in CRM and ERP systems
- Strong attention to detail
- Customer focused
Beneficial would be:
- Wholesale experience
- Experience in Export
- Portuguese, Spanish or Arabic language skills
Key Responsibilities:
- Process and manage accurately enquiries, quotes, sales orders, invoices. consolidate shipments, issue picking lists and dispatch notes. Collect proof of deliveries.
- Follow the customers’ orders from start to finish, while keeping customer updated.
- Meet Key Performance Indicators in line with the company strategy.
- Generate PO to suppliers for easy to source items
- Work closely and support the Sales Account Managers. Provide regular updates and discuss important matters.
- Provide proactive communication to key internal stakeholders to ensure smooth process of the customer service operation.
Benefits:
- 32 days annual leave including bank holidays
- Pension: 3% company & 5% employee = 8%
- Home working: 2 days a week
- Discounted General Sale List medicines & cosmetic (on average 10-15% lower price than retail prices)
This role does not offer sponsorship, therefore we are unable to consider any candidates that do not have eligibility to work in the UK.
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