IT and Digital Operations Manager

4 weeks ago

Greater London, United Kingdom The Independent Full time

IT and Digital Operations Manager

Reports to: Chief Technology Officer


About us

The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future.


The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as a news copy; the first to challenge the Westminster lobby system of closed briefings; the first broadsheet to move to the more compact ‘tabloid’ format; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing.


Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over.


We have an international editorial team with our main offices in London and New York.


Diversity, Equity and Inclusion

  • We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone.
  • We are committed to hiring and developing a diverse workforce regardless of background, and we support our people to thrive in their careers here.


The Independent is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.


About you

● You will know what it takes to make our IT and Digital Operations scale at pace

● You will have a real can-do attitude, drive and talent to work in a fast-paced collaborative environment

● You will role model company values and behaviours to the team

● You know what good looks like for high-availability IT and Digital Operations

● You will be able to analyse, debug and diagnose operational issues quickly and efficiently

● You will have excellent communication skills and be comfortable presenting to teams


Job purpose

The new role of the IT and Digital Operations Manager will be responsible for the maintenance and delivery of new and existing IT services infrastructure, Digital Operations and Cloud Solutions, and will include all the following responsibilities:


● Provide expert technical support for the business in the development and rollout of our strategic vision for Information Technology and Digital Operations across The Independent

● Advise the CTO on any new and emerging technologies that may support the organisation in achieving its strategic business objectives

● To provide expert advice and guidance to stakeholders and managers across the business, people teams and other relevant members of staff on IT and Digital Operations related matters

● To promote the value and importance of effective and secure IT services and Digital Operations throughout the organisation

● Maintain effective relationships with corporate, operational and divisional teams, leadership team and across our international offices

● Support the CTO with business case justifications and cost/benefit analyses for IT and Operations spending and initiatives, to include communication of associated risk/benefits

● Lead and/or contribute as required by the CTO on any procurement processes for new IT systems including, supplier management, specification development, tendering and evaluation of responses

● Oversee the management of all current IT and Cloud supplier contracts and ensure these relationships are developed to best advantage for the organisation

● Agree a business plan with the CTO for an annual roadmap of Information Technology within the organisation

● Ensure secure Operating Procedures are in place for all relevant ICT processes and that governance structures are in place to ensure compliance

● Hold all IT suppliers, contractors and service providers to account for delivery

● Responsible for clear change control processes underpinning the delivery of IT services

● Ensure the deployment of robust IT Security - both perimeter and internal

● Oversee Cyber Security and IT governance responsibilities for the business and maintain company policies

● Be responsible for maintaining a consistently high standard of IT Services and Operational stability to all our users

● Communicate clearly and effectively with all relevant internal and external staff regarding the delivery and development of IT services

● Accountable for all aspects of IT Services, Security, Digital Operations and Disaster Recovery

● To ensure compliance with relevant legislation and other security standards aimed at ensuring the confidentiality, integrity and availability of information

● Manage are out of hours support and escalation process on critical issues, along with agreeing support from IT suppliers to ensure continuity of service for users in all territories

● To assist with business and office facilities where IT requirements exist (e.g. security passes/printing/etc)


Skills

● Broad technical knowledge in networks and infrastructure (WAN/LAN), also including networking equipment (Routers, Firewalls, Switches, WiFi access points, VPN's etc)

● Good technical knowledge of Cloud, SaaS, IaaS, and workplace productivity tools (Google Workspace)

● Experience of IT methodologies and processes including ITIL, Agile and DevOps

● Strong technical knowledge of supporting user devices (MAC/PC) and MDM tools (Kandji and InTune)

● Experience of EDR solutions (Crowdstrike, Defender)

● Experience of Okta for SSO, MFA, IDP

● Strong technical knowledge of Content Delivery Networks (Fastly and Cloudflare)

● Extensive application and operational support experience gained from managing IT services and platforms such as Finance and HR, Collaboration (e.g. Slack) and Specialist tools for Design, Video (Adobe/Figma).

● Experience in IT infrastructure and Digital Operations planning and development

● Experience with running support and helpdesk operations/processes

● Experience leading IT and Digital Operations in international multi-site environments


Our values – you will deliver across all our values

● Inclusive: We champion diversity in our teams and in our reporting. Working as a team, we put transparency and effective communication at the heart of everything we do.

● Innovative: From the very beginning, The Independent has been breaking the mould. We take risks and are always looking to try new ideas in pursuit of excellence.

● Independent: Nobody tells us what to think; we make up our own minds and aren’t afraid to do things differently. Like our readers, we value honesty and integrity above outside influences.

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