IT/Digital Operations Manager

4 weeks ago

London, United Kingdom The Independent Full time

IT and Digital Operations Manager Reports to: Chief Technology Officer

The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability, and to safeguard its values and journalism for the future.

The Independent has always thrived through innovation and change. It was the first British newspaper to add a Saturday magazine; the first to give photography the same prestige as a news copy; the first to launch a concise quality compact paper; and the first – and only – major newspaper to pull off a successful transformation to fully digital publishing.

Through The Independent, Independent TV, eCommerce, indy100, subscriptions and other ‘reader revenues’, The Independent plans to continue the work of many decades, bringing much-needed independent journalism to over 100 million unique global visitors a month, make its voice ever louder and more insistent the world over.

We have an international editorial team with our main offices in London and New York.

Diversity, Equity and Inclusion
We champion diversity in our teams and in our reporting. As a growing and global brand, we must have a workforce that’s more representative of our readers, viewers, clients and partners, and a workplace that creates a sense of belonging for everyone.
You will know what it takes to make our IT and Digital Operations scale at pace
You know what good looks like for high-availability IT and Digital Operations
The new role of the IT and Digital Operations Manager will be responsible for the maintenance and delivery of new and existing IT services infrastructure, Digital Operations and Cloud Solutions, and will include all the following responsibilities:

Provide expert technical support for the business in the development and rollout of our strategic vision for Information Technology and Digital Operations across the organisation
To provide expert advice and guidance to stakeholders and managers across the business, the people team and other relevant members of staff on IT and DIgital Operations related matters
To promote the value and importance of effective and secure IT services and Digital Operations throughout the organisation
Support the CTO with business case justifications and cost/benefit analyses for IT and Operations spending and initiatives, to include communication of associated risk/benefits
Lead and/or contribute as required by the CTO on any procurement processes for new IT systems including, supplier management, specification development, tendering and evaluation of responses
Oversee the management of all current IT and Cloud supplier contracts and ensure these relationships are developed to best advantage for the organisation
Agree a business plan with the CTO for an annual roadmap of Information Technology within the organisation
Ensure secure Operating Procedures are in place for all relevant ICT processes and that governance structures are in place to ensure compliance
Hold all IT suppliers, contractors and service providers to account for delivery
Responsible for clear change control processes underpinning the delivery of IT services
Ensure the deployment of robust IT Security - both perimeter and internal
Oversee Cyber Security and IT governance responsibilities for the business and maintain company policies
Be responsible for maintaining a consistently high standard of IT Services and Operational stability to all our users
Communicate clearly and effectively with all relevant internal and external staff regarding the delivery and development of IT services
Accountable for all aspects of IT Services, Security, Digital Operations and Disaster Recovery
Manage are out of hours support and escalation process on critical issues, along with agreeing support from IT suppliers to ensure continuity of service for users in all territories
To assist with business and office facilities where IT requirements exist (e.g. security passes/printing/etc)

Broad technical knowledge in networks and infrastructure (WAN/LAN)
AWS, Microsoft Azure, Google Workspace, Office365) Experience of IT methodologies and processes including ITIL, Agile and DevOps
Strong technical knowledge of networking infrastructure, user devices (PC/MAC) and networking equipment (switches, firewalls, wireless, VPN's etc)
Strong technical knowledge of Content Delivery Networks (e.g. Extensive application and operational support experience gained from managing IT services and platforms such as Finance and HR, Collaboration (e.g. Slack) and Specialist tools for Design, Video (Figma / Adobe).
Experience in IT infrastructure and Digital Operations planning and development
Experience with running support and helpdesk operations/processes
Experience leading IT and Digital Operations in international multi-site environments

Inclusive: We champion diversity in our teams and in our reporting. We take risks and are always looking to try new ideas in pursuit of excellence.

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