Operations Customer Service Associate

4 days ago

Nottingham, United Kingdom Tata Consultancy Services Full time

Role: Operations Customer Service Associate

Job Type: Permanent

Location: Nottingham


  • Ready to utilize your customer service skill for a leading Pensions client?


Make a meaningful impact as an Operations Customer Service Associate


Careers at TCS: It means more.


TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.


  • Be part of an exciting team where you will be challenged every day.
  • Work closely with the range of teams within the business to bring products to life.
  • Work with customers and identify opportunities to support their strategy and improve their processes across functions.


The Role


As an Operations Customer Service Associate, you will have to provide Customer Service to existing customers over the phone, webchat & email. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.


Key responsibilities:

  • Should follow various communication scripts/canned responses/email templates when communicating to the customers.
  • Ability to handle a high volume of calls, chats, and emails with varying degrees of questions or concerns.
  • Should be comfortable navigating multiple windows and tabs on a desktop computer.
  • Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
  • Should be customer centric and be focused on delivering excellence.
  • Must be comfortable navigating/ learning multiple computer systems.
  • Should possess effective problem-solving skills and can deliver timely resolution.
  • Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.
  • Should be open to working in rotational shifts.
  • Meet targets like Quality, CSAT, AHT, Compliance, Attendance & Adherence.
  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
  • Ability to manage multiple priorities, multi-task & cross skill across ala channels (Voice, Chat & Email)


Your Profile


Key skills/knowledge/experience:


  • Ability to work in a target-oriented environment.
  • Should be a good team player.
  • Should have excellent communication skills.
  • Should have excellent interpersonal skills.
  • Strong ability to multi-task


Good to have:


  • Customer service experience in the insurance industry.



Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.


Diversity, Inclusion & Wellbeing


At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs

.

If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at v.vigneshkumar@tcs.com with the subject line: “Disability Accommodation Request”.


Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.


Join us and do more of what matters. Apply online now.

  • Customer Service Operations Associate

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time

    Job Title: Customer Service Operations AssociateSalary: £27,500 per annumWe are seeking an experienced and skilled Operations Customer Service Associate to join our team in the UK. As a key member of our customer service team, you will be responsible for providing excellent customer service to existing customers over the phone, webchat, and email.About the...

  • Operations Customer Service Associate

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time

    Job OverviewTata Consultancy Services is a purpose-led transformation company that supports clients in making a meaningful difference to the people and communities they serve.We are currently seeking an Operations Customer Service Associate to provide customer support to existing customers over the phone, webchat & email.The successful candidate will be...

  • Operations Customer Service Associate

    4 days ago

    Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service Associate Job Type: Permanent Location: Nottingham Ready to utilize your customer service skill for a leading Pensions client? Make a meaningful impact as an Operations Customer Service Associate Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not just help businesses...

  • Operations Customer Service Associate

    2 months ago

    Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service AssociateJob Type: PermanentLocation: NottinghamReady to utilize your customer service skill for a leading Pensions client?Make a meaningful impact as an Operations Customer Service AssociateCareers at TCS: It means more.TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform...

  • Operations Customer Service Associate

    2 months ago

    Nottingham, United Kingdom Tata Consultancy Services Full time

    Role: Operations Customer Service AssociateJob Type: PermanentLocation: NottinghamReady to utilize your customer service skill for a leading Pensions client?Make a meaningful impact as an Operations Customer Service AssociateCareers at TCS: It means more.TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform...

  • Operations Customer Service Associate

    2 months ago

    Nottingham, United Kingdom Tata Consultancy Services Full time

    Job Description Role: Operations Customer Service Associate Job Type: Permanent Location: Nottingham Ready to utilize your customer service skill for a leading Pensions client? Make a meaningful impact as an Operations Customer Service Associate Careers at TCS: It means more. TCS is a purpose-led transformation company, built on belief. We do not...

  • Customer Service Associate

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Tesco Partners Full time

    About the RoleWe are seeking a skilled Customer Service Associate to join our team in providing exceptional customer experiences.This role is ideal for individuals who enjoy working in a fast-paced environment and can maintain high standards of food freshness, cleanliness, and customer satisfaction.Key responsibilities include:Resolving customer complaints...

  • Customer Service Associate

    7 months ago

    Nottingham, United Kingdom Harper Recruitment Group Full time

    **Job Role: Customer Service Associate** **Salary: £25,000** **Hours: Monday - Friday between the hours of 8am - 6pm** **Location: Nottingham** Harper Recruitment Group are working in partnership with a leading global IT consultancy organisation, who are looking for Customer Service Associates to join their team based in Nottingham City Centre. We’re...

  • Customer Service Associate

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time

    Job OverviewTata Consultancy Services (TCS) is a leading technology company that helps businesses transform through innovation and thought leadership. As an Operations Customer Service Associate, you will play a key role in delivering exceptional customer service to our clients.

  • Customer Experience Associate

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time

    About the Job">The Operations Customer Service Associate role is a fantastic opportunity to work with a leading Pensions client and deliver exceptional customer experiences. As part of our team, you will be responsible for providing customer service support via phone, webchat, and email, maintaining the highest levels of customer care while demonstrating a...

  • Operations Customer Service Position in Nottingham

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time

    Estimated Salary: £25,000 - £30,000 per annum (dependent on experience)We are seeking a highly motivated and customer-focused individual to join our team as an Operations Customer Service Associate. In this role, you will be responsible for providing excellent customer service to existing customers over the phone, webchat, and email. You will work in a...

  • Operational Team Associate

    3 months ago

    Nottingham, Nottingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for a talented Operational Team Associate to join our team at beBee Professionals in Nottingham. As an Operational Team Associate, you'll play a vital role in delivering excellent customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...

  • Operations Customer Service Representative

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time

    About the Role">As an Operations Customer Service Associate at Tata Consultancy Services, you will play a key part in delivering exceptional customer experiences to our clients. Based in Nottingham, you will be working with a leading Pensions client, providing customer service support via phone, webchat, and email.Your Responsibilities">We're Looking for...

  • Customer Service Associate Required

    2 weeks ago

    Nottingham, Nottingham, United Kingdom greene king Full time

    Become a Customer Service Associate at Greene King and contribute to delivering exceptional customer experiences in our bustling urban pubs. As a Bar Staff member, you'll enjoy a competitive salary of £24,000 per annum, plus benefits like:A 33% discount on all food and drink at our brands, plus 15% for your loved onesRetail discounts, including up to 30%...

  • Customer Service Associate Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Tata Consultancy Services Full time

    About Us">Tata Consultancy Services (TCS) is a global leader in IT services and consulting. With a presence in over 50 countries, we help businesses around the world transform through technology.SalaryThe estimated salary for this role is £24,000 - £28,000 per annum, depending on location and experience.Job Description">As an Operations Customer Service...

  • Operational Team Associate

    2 weeks ago

    Nottingham, Nottingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are currently hiring for the position of Operational Team Associate at beBee Professionals in Nottingham. This role involves delivering excellent customer service and contributing to the success of our operational workflow.Key Responsibilities:Engage with customers, providing prompt and effective service and support.Collaborate with team members to...

  • Customer Service Associate

    7 days ago

    Nottingham, United Kingdom UPS United Kingdom Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Order Fulfillment Associate

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Quality Service Recruitment Full time

    Sutton-In-Ashfield based Quality Service Recruitment is currently seeking an Order Fulfillment Associate to join their warehouse team. This exciting opportunity allows you to develop your skills in a dynamic and efficient work environment.The Order Fulfillment Associate will be responsible for receiving and processing stock, as well as preparing packages for...

  • Associate Support

    7 months ago

    Nottingham, United Kingdom Capital One - UK Full time

    Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Associate Support - Customer Success Lead **About this role** In HR Shared Services (HRSS), the employee experience is at the heart of everything we do. We strive to deliver services and products that are simple, intuitive and accessible through flawless delivery of HR processes...

  • Customer Service Advisor

    7 months ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...