Onsite IT Support Engineer

4 weeks ago

London, United Kingdom Ultima Full time

Deskside Support Engineer


Location - London (Stephen Street)


Also requires travel to High Wycombe site once a week


For over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values of Integrity, Respect, Passion and Autonomy they are the very fabric than runs through every aspect of our business. Our customers look to us for thought leadership, design, implementation, and managed services. We can only provide world class services with world class team members.

World class to us means, the future thinkers, the innovators, those that are passionate about a changing environment and driven to make a difference.


We need you to be the best you can be and for that we will provide, competitive salaries, an ever-growing benefits package that impacts cost of living so you can enjoy life as much as you enjoy working for Ultima and our customers.


We have a unique opportunity to join a team of IT professionals working on behalf of Ultima for a Worldwide Media Production company.


You’ll be an experienced and accomplished 2nd Line IT Engineer, with excellent analysis and problem-solving skills and the ability to take ownership of tickets from logging to resolution. You’ll need to be personable with the ability to deliver outstanding customer service to our clients at all times.


Duties and Responsibilities:

  • Delivery of high quality support on a range of IT technical incidents and problems to office users (including senior staff)
  • Responding appropriately to, and effectively resolving, user incidents, queries or complaints via local or other communications channels like phone, email and Internet
  • ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes
  • Work on cases either on-site or remotely via phone, email and Internet
  • Take ownership of incidents assigned to you and manage them through to resolution.


Skills required:

  • Microsoft-based Operating Systems, with an emphasis on Windows 10 and MS Server 2012 and 2016
  • AD and Exchange
  • Samsung mobile devices
  • Stock and asset management
  • Process-focused
  • Excellent technical ability in one or more key virtual team areas
  • Able to prioritise under pressure and work to deadlines
  • Excellent Decision making, judgement, planning and organisation skills
  • Flexible, calm and approachable, ‘can do’ attitude
  • Solid customer relations skills to understand client/client representatives concerns and requirements
  • Ability to work well within team, supporting other team members
  • PC hardware and software set-up and configuration, and TCP/IP networking skills
  • Basic networking, TCP/IP, DNS, DHCP troubleshooting
  • Office 365 Admin
  • Willingness to gain relevant qualifications and accreditation's
  • Very good technical understanding of current leading technologies, suppliers and industry terminology


“Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Ultima we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles."

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