Service Transition Manager

3 weeks ago


Staffordshire, United Kingdom Hamilton Barnes 馃尦 Full time

Do you want to work for one of the fastest growing MSP's in the UK?


We are currently looking for a Service Transition Manager in Staffordshire


As a Service Transition Manager, you will lead the smooth handover of services from project delivery into live operations, ensuring clear communication, risk management, and operational readiness across teams.


Key Responsibilities:

  • Transition Planning: Create and manage detailed plans covering timelines, activities, and resources.
  • Risk Management: Identify risks, collaborate with Operations teams, and implement mitigations.
  • Stakeholder Communication: Ensure transparent updates and issue resolution between Delivery, Operations, and Senior Management.
  • Quality Assurance: Maintain high standards and adherence to policies throughout the transition process.
  • Documentation: Oversee and maintain key documents such as transition plans and knowledge base articles.
  • Training: Lead knowledge management and training to prepare teams for new services.
  • Continuous Improvement: Drive process enhancements for more efficient service transitions.
  • Performance Monitoring: Track KPIs and report progress to stakeholders.
  • ITIL Support: Assist with ITIL processes, including Incident, Problem, and Change Management.


Qualifications:

  • Experience managing service transitions in IT environments.
  • Strong ITIL knowledge (V4 Managing Professional or V3 Service Transition).
  • SC clearance (or willingness to undergo), with potential for DV clearance.
  • Strong multitasking, analytical, and communication skills.
  • Experience with ITSM tools like ServiceNow, Remedy, or Jira.


Please apply now for a chat



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