Service Transition Manager

2 weeks ago


staffordshire, United Kingdom Hamilton Barnes 馃尦 Full time
Job Opportunity: Service Transition Manager

We are seeking a skilled Service Transition Manager to lead the smooth handover of services from project delivery into live operations at Hamilton Barnes.

As a Service Transition Manager, you will be responsible for ensuring clear communication, risk management, and operational readiness across teams. Your key responsibilities will include:

  • Transition Planning: Develop and manage detailed plans covering timelines, activities, and resources to ensure seamless service transitions.
  • Risk Management: Identify potential risks and collaborate with Operations teams to implement effective mitigations.
  • Stakeholder Communication: Provide transparent updates and issue resolution between Delivery, Operations, and Senior Management to maintain trust and confidence.
  • Quality Assurance: Maintain high standards and adherence to policies throughout the transition process to ensure quality service delivery.
  • Documentation: Oversee and maintain key documents such as transition plans and knowledge base articles to support knowledge sharing and collaboration.
  • Training: Lead knowledge management and training to prepare teams for new services and ensure they have the necessary skills and knowledge to deliver high-quality services.
  • Continuous Improvement: Drive process enhancements for more efficient service transitions and identify opportunities for improvement.
  • Performance Monitoring: Track key performance indicators (KPIs) and report progress to stakeholders to ensure service delivery meets expectations.
  • ITIL Support: Assist with ITIL processes, including Incident, Problem, and Change Management, to ensure alignment with industry best practices.

Requirements:

  • Experience managing service transitions in IT environments.
  • Strong ITIL knowledge (V4 Managing Professional or V3 Service Transition).
  • SC clearance (or willingness to undergo), with potential for DV clearance.
  • Strong multitasking, analytical, and communication skills.
  • Experience with ITSM tools like ServiceNow, Remedy, or Jira.

Apply now to discuss this opportunity further.



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