IT Security Support Engineer

2 weeks ago

Surrey, United Kingdom Methods Full time

Methods is currently looking for an IT Security Support Engineer on a contract basis for a leading electronics company.


Client: Leading Electronics Company

This role is for maternity cover for 1 year, starting from 1st Jan 2025

Salary : GBP 30K – GBP 35K

Onsite : 5 days a week at Chertsey, Surrey

Must be Korean Speaking – fluent in spoken and written

They will interview and get the onboarding/contracts complete this side of Christmas in order for early Jan start.


PURPOSE OF THE JOB:

  • To be responsible for providing technical support for Endpoint Security Software and System to employees and clients.
  • You will be the main point of contact for a selection of customers and deal with their technical queries in a professional and timely manner. This will be via e-mail or online meeting or messenger or call. Must have proactive attitude to meet and achieve the customer's requirement.
  • You will be gathering information and delivering and educating information to subsidiaries by receiving business instructions from the security manager.



KEY ACCOUNTABILITIES:

  • To provide technical support for Endpoint security solution to subsidiaries IT managers and clients in Europe, CIS, MEA, and Africa.
  • Operating Security system on office and subsidiaries
  • Regular system maintenance and implementation (Delete leavers, Remove mass old data, Update and patch, etc.)
  • Regular proceeding security scan for client’s system and network and report
  • Backup of operation management for system and PC
  • Ensure Company Security Policies are adhered to
  • To produce on-time resolution ratio for customer’s request
  • Reporting Periodic reports and issues reports



KEY LIAISONS:

  • Security Team
  • IT managers of European subsidiaries.
  • HQ Security Center and Security software vendors



DIMENSIONS:

  • PC security software support for UK and whole Europe, MEA, Africa subsidiaries
  • Support security manager and IT managers
  • Training for using and managing PC security software
  • Support Korea HQ security team



SKILLS AND ATTRIBUTES:

  • Fluent Korean and English to liaise between HQ and Customers.
  • MS Windows (for Server OS and PC OS) skills be able to troubleshoot software problems in Windows OS
  • Ability to analyze logically to resolve technical issues.
  • Customer approachable attitude and a customer focused person
  • Knowledge of IT infrastructure
  • Excellent communication skills

Essential –

  • Knowledge of Security solution, especially endpoint security solution
  • Knowledge of Server Hardware and OS, Database
  • Knowledge of Computer Network
  • Fluent, written and spoken in Korean and English


Advantage -

  • Knowledge/on Database (MS-SQL) (Preferred)
  • Various Experiences of working in customer support (Preferred)
  • Experience of Malicious code analysis or Security Incident Response
  • Experience of training delivery or lecturer in IT technical area
  • Experienced Windows operating systems and security
  • Speaking and writing and reading in Korean

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