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Senior Productivity Engineer

4 months ago

Newquay, United Kingdom King's Service Centre Full time

** You must submit a supporting statement with your application, without this, your application will not be shortlisted. You can only upload one document so you will need to include this in the same document as your CV **


Overview of Role


An exciting role that exists to ensure the day-to-day running of the college Productivity platform services are delivered to a high standard. This role would be focused around SharePoint Online, OneDrive for Business, Power Platform and associated technologies that are heavily utilised within the college, using these technologies to enable collaboration and efficiency across the organisation.


Accountabilities


• Responsible for managing the resolution of major incidents and any escalated issues relating to Productivity tools within Microsoft 365 (SharePoint, OneDrive for Business, Power Platform, Office Online).


• Responsible for supporting delivery of technological change across the Productivity platforms.


• Responsible for the security, resilience, backup and monitoring of the college Productivity platforms.


• Responsible for identifying and undertaking Service Improvements.


• Responsible for working closely with the other teams within IT to provide an excellent IT Service.


• Responsible for contributing to proposed solutions to ensure they are fit for purpose and provide optimal value for money.


• Responsible for responding to customer improvement activity.


• To provide technical leadership, coaching, mentoring and support for junior members within the Productivity team to achieve the goals and objectives of their jobs.


What We Value


• Excellent working knowledge of SharePoint Online, OneDrive for Business and the Power Platform Suite.


• The ability to technically mentor junior members of staff


• Good knowledge of IT Security protocols, processes, policies, and standards.


• Experience of projects and stakeholder engagement


• Experienced in IT service management, including change, incident and problem management.


• Good knowledge of industry technical standards


• Proven ability to write technical documentation and operational manuals.


• Well-developed technical skills, with particular emphasis on advanced troubleshooting, technical management, and technical best practice


• Ability to articulate ideas to both technical and non-technical audiences


Key Skills and Experience required

(E) Essential (D) Desirable


Experience of supporting and/or using Microsoft Office 365 components such as SharePoint Online & OneDrive for Business (E)


Well-developed technical skills, with particular emphasis on advanced troubleshooting. (E)


2 Years’ experience administering a Microsoft 365 tenancy (E)


Understanding and/or experience of the Power Platform toolset (Power Apps, Power BI, Power Automate (E)


ITIL qualification (Foundation Minimum) (D)


Equality, diversity and inclusion


We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.


This is in line with KCL.


Flexible Working Requests


For all our roles we are open to discussing the possibility of part time work, reduced hours, hybrid working and flexible start and finish times. Unfortunately, we cannot promise to agree to your original request, but we do promise not to judge you for asking and to consider the possibility.


Employee Benefits


  • Hybrid Working - Minimum of 5 days per month in the office
  • 10% Performance related bonus
  • 30 days holiday and a maximum of 8 public holidays (pro-rata)
  • Sick pay
  • 4 Discretionary Christmas Closure Days
  • Contributory pension scheme
  • Income protection scheme
  • Life Assurance cover
  • Service time - 3 Volunteer days per year
  • Free onsite parking & Bike racks
  • Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
  • BHN Extra Discounts
  • CycleScheme
  • TechScheme
  • Opportunities for formal training and professional certification
  • Free access to Linkedin Learning
  • Free access to Future Learn short courses
  • Potential for internal promotion and advancement