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Concierge

4 months ago

Sheffield, United Kingdom Abbatt Property Recruitment Full time

Job Title: Residential Concierge

Hours: 07:00am to 15:00pm Monday to Friday

Salary: Up to £24,000 per annum

Location: Sheffield


Profile

Our client is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, works with developers, investors, freeholders and over 1,600 Resident Management Companies.


Responsibilities

  • Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
  • Assist the residents, guests and visitors when required.
  • Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
  • Be courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
  • Communicate with leaseholders and managing agents in an attentive and personable manner.
  • Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
  • Perform weekly fire alarm, lift alarm and other regulatory tests and inspections, and report any issues to the Property Manager as well as log/file records for inspection purposes.
  • Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
  • Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
  • Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.


Ideally, you’ll have all or most of the experience we’re asking for:

  • Previous residential or other property experience, within a similar role
  • Significant experience providing exemplary levels of customer service
  • Experience in managing contractors and building works within a busy development
  • Awareness of general fire, health & safety and security
  • Proven ability to and handle confidential information with professionalism and discretion