Cloud Support Engineer

4 weeks ago

England, United Kingdom People Source Consulting Full time

Role: Support Engineer Level 3 – Azure

Start Date: ASAP – 18 month PAYE contract, likely to be extended

Location: Remote

Daily Schedule: 9am-6pm (potential weekend work every 4-5 weeks)

A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities into the core operations of enterprises, helping them to leverage the power of AI and cloud computing via their Azure platform. Our client works at the forefront of innovation, ensuring smooth operation and optimization of AI solutions for a diverse range of client needs.

As a Technical Support Engineer for Azure AI, your role is pivotal in the successful implementation and maintenance of our clients' AI initiatives. You will be the technical lighthouse, guiding users through the Azure AI landscape, ensuring they are able to make the most of our powerful suite of solutions. With your deep understanding of AI, cloud computing, networking, security and privacy, you will solve complex issues, deliver personalized solutions, and provide world-class support that our client’s customers rely upon.

This is an opportunity to be part of a team that's at the forefront of AI and cloud computing, helping businesses across the globe realize the transformative power of technology. If you're passionate about AI and love solving complex problems, we would love to hear from you.

Required Qualifications and Experience

  • Demonstrated the ability to conduct thorough troubleshooting and debugging, and to solve complex problems. Track record in technical support or a similar customer-facing role within the technology sector. Thriving in a fast-paced, high-volume environment.
  • You are very resourceful and great at prioritizing multiple demands, knowing when and how to prioritize tasks.
  • 3 years to 5 years of experience with cloud platforms such as Azure, AWS, or GCP, with a focus on AI/ML services.
  • Proven ability to learn new technologies and tools effectively and quickly, coupled with strong problem-solving skills. You are a great prompt engineer.
  • Experience with scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks, e.g. TensorFlow or PyTorch.
  • Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies (ChatGPT, LangChain, Hugging Face, etc), including a comprehensive understanding of large language models. You also have an affinity for open-source frameworks that help advance the field of A
  • Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration.
  • Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management, data visualization, and statistical analysis.

Required skills

  • Specific role experience/qualifications
  • Azure & Cloud AI Knowledge
  • Relevant Networking and Security Knowledge

Key Responsibilities:

  • Ownership of the Customer Support Experience: Champion the customer's support journey with our client, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers, including a significant portion of Fortune 500 companies.
  • Resolution of High-Impact Technical Challenges: Address and resolve the most technically challenging and critical problems for our customers and partners, making a significant impact on their experience with Azure's products and services.
  • Multi-Channel Customer Communication: Resourcefully and empathically engage with the customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed.
  • Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape the customer support strategy.
  • Product Improvement Liaison: Act as a bridge to our internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with our products.

How To Apply


Please send a CV to kaceynorris@peoplesource.co.uk

  • Cloud Support Engineer

    4 weeks ago

    England, United Kingdom People Source Consulting Full time

    Role: Support Engineer Level 3 – Azure Start Date: ASAP – 18 month PAYE contract, likely to be extended Location: Remote Daily Schedule: 9am-6pm (potential weekend work every 4-5 weeks) A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities...

  • Cloud Support Engineer

    3 weeks ago

    England, United Kingdom People Source Consulting Full time

    Role: Support Engineer Level 3 – Azure Start Date: ASAP – 18 month PAYE contract, likely to be extended Location: Remote Daily Schedule: 9am-6pm (potential weekend work every 4-5 weeks) A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI...

  • Cloud Support Engineer

    4 weeks ago

    England, United Kingdom People Source Consulting Full time

    Role: Support Engineer Level 3 – Azure Start Date: ASAP – 18 month PAYE contract, likely to be extended Location: Remote Daily Schedule: 9am-6pm (potential weekend work every 4-5 weeks) A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities...

  • Cloud Support Engineer

    2 weeks ago

    England, United Kingdom People Source Consulting Full time

    Role: Support Engineer Level 3 – Azure Start Date: ASAP – 18 month PAYE contract, likely to be extended Location: Remote A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities into the core operations of enterprises, helping them to...

  • Cloud Support Engineer

    2 weeks ago

    England, United Kingdom People Source Consulting Full time

    Role: Support Engineer Level 3 – Azure Start Date: ASAP – 18 month PAYE contract, likely to be extended Location: Remote A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities into the core operations of enterprises, helping them to...

  • Cloud Solutions Engineer

    3 weeks ago

    England, United Kingdom Adria Solutions Ltd Full time

    Cloud Solutions Engineer Warwickshire Our client based in Warwickshire is currently looking for an experienced Cloud Solutions Engineer. In this position, you Contribute to the architecture, deployment, delivery, configuration, and management of our clients Hybrid Cloud Solutions, with particular emphasis on the Microsoft Azure estate, ensuring optimum...

  • Director of DevOps/Cloud Platform Engineering

    4 weeks ago

    England, United Kingdom SimplifyVMS Full time

    Director of DevOps/Cloud Platform Engineering SimplifyVMS is a leading global SAAS provider of contingent workforce VMS solutions and is one of the fastest growing extended workforce technology providers globally. SimplifyVMS is a very sophisticated multi-tenant SAAS HR Tech product built on a complex microservices architecture. Our clients are large...

  • Director of DevOps/Cloud Platform Engineering

    4 weeks ago

    England, United Kingdom SimplifyVMS Full time

    Director of DevOps/Cloud Platform Engineering SimplifyVMS is a leading global SAAS provider of contingent workforce VMS solutions and is one of the fastest growing extended workforce technology providers globally. SimplifyVMS is a very sophisticated multi-tenant SAAS HR Tech product built on a complex microservices architecture. Our clients are large...

  • Cloud Engineer

    3 weeks ago

    England, United Kingdom Opus Recruitment Solutions Full time

    A disruptive European cloud consulting firm is hunting for an exceptional Azure Cloud Platform Engineer to join their elite team. They're not your typical IT services provider - this is a chance to drive real change and innovation in the cloud space. You'll be an integral part of a DevOps-centric cloud team at the forefront of cutting-edge Azure...

  • Cloud Engineer

    2 weeks ago

    England, United Kingdom Opus Recruitment Solutions Full time

    A disruptive European cloud consulting firm is hunting for an exceptional Azure Cloud Platform Engineer to join their elite team. They're not your typical IT services provider - this is a chance to drive real change and innovation in the cloud space. You'll be an integral part of a DevOps-centric cloud team at the forefront of cutting-edge Azure...

  • Director of DevOps/Cloud Platform Engineering

    4 weeks ago

    England, United Kingdom SimplifyVMS Full time

    Director of DevOps/Cloud Platform Engineering Who are we SimplifyVMS is a leading global SAAS provider of contingent workforce VMS solutions and is one of the fastest growing extended workforce technology providers globally. Ranked by various industry analysts a leading platform SimplifyVMS continues to evolve and be the pioneer for the larger extended...

  • Director of DevOps/Cloud Platform Engineering

    3 weeks ago

    England, United Kingdom SimplifyVMS Full time

    Director of DevOps/Cloud Platform EngineeringWho are weSimplifyVMS is a leading global SAAS provider of contingent workforce VMS solutions and is one of the fastest growing extended workforce technology providers globally. Ranked by various industry analysts a leading platform SimplifyVMS continues to evolve and be the pioneer for the larger extended...

  • Director of DevOps/Cloud Platform Engineering

    4 weeks ago

    England, United Kingdom SimplifyVMS Full time

    Director of DevOps/Cloud Platform EngineeringWho are weSimplifyVMS is a leading global SAAS provider of contingent workforce VMS solutions and is one of the fastest growing extended workforce technology providers globally. Ranked by various industry analysts a leading platform SimplifyVMS continues to evolve and be the pioneer for the larger extended...

  • Director of DevOps/Cloud Platform Engineering

    3 weeks ago

    England, United Kingdom SimplifyVMS Full time

    Director of DevOps/Cloud Platform Engineering Who are we SimplifyVMS is a leading global SAAS provider of contingent workforce VMS solutions and is one of the fastest growing extended workforce technology providers globally. Ranked by various industry analysts a leading platform SimplifyVMS continues to evolve and be the pioneer for the larger extended...

  • Director of DevOps/Cloud Platform Engineering

    4 weeks ago

    England, United Kingdom SimplifyVMS Full time

    Director of DevOps/Cloud Platform Engineering Who are we SimplifyVMS is a leading global SAAS provider of contingent workforce VMS solutions and is one of the fastest growing extended workforce technology providers globally. Ranked by various industry analysts a leading platform SimplifyVMS continues to evolve and be the pioneer for the larger extended...

  • Director of DevOps/Cloud Platform Engineering

    3 weeks ago

    England, United Kingdom SimplifyVMS Full time

    Director of DevOps/Cloud Platform EngineeringWho are weSimplifyVMS is a leading global SAAS provider of contingent workforce VMS solutions and is one of the fastest growing extended workforce technology providers globally. Ranked by various industry analysts a leading platform SimplifyVMS continues to evolve and be the pioneer for the larger extended...

  • Cloud Security Engineering Manager

    2 weeks ago

    England, United Kingdom Energy Jobline ZR Full time

    Cloud Security Engineering Manager | Permanent | £110-120k + 25% bonus & benefits An established FX Payments FinTech are looking for a Cloud Security Engineering Manager to join their team, reporting to the CISO. This is an exciting, greenfield opportunity providing the successful candidate the chance to have a genuine impact throughout an organisation...

  • Oracle Cloud Engineer

    2 weeks ago

    England, United Kingdom Oracle Full time

    Do you love working with exciting clients to build outstanding experiences? If you have sharp business insights and technical cloud expertise, we want you to connect our customers to the technologies of tomorrow. You'll need a talent for translating customer needs into cloud solutions – and the leadership to bring those solutions to life. As an Account...

  • Cloud Operations Site Reliability Engineer

    5 days ago

    England, United Kingdom Loftware Full time

    A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.About the role:Loftware is expanding its worldwide 24x7 Cloud Operations Team and we are looking for a technically motivated English speaking Cloud Operations Site Reliability Engineer with a strong cloud-based Linux and Windows knowledge. The...

  • Cloud Operations Site Reliability Engineer

    5 days ago

    England, United Kingdom Loftware Full time

    A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.About the role:Loftware is expanding its worldwide 24x7 Cloud Operations Team and we are looking for a technically motivated English speaking Cloud Operations Site Reliability Engineer with a strong cloud-based Linux and Windows knowledge. The...