Cloud Support Engineer

2 weeks ago

England, United Kingdom People Source Consulting Full time

Role: Support Engineer Level 3 – Azure
Start Date: ASAP – 18 month PAYE contract, likely to be extended
Location: Remote
A large global organisation are looking to expand their Azure AI Customer Support team. Their goal is to facilitate and accelerate the integration of AI capabilities into the core operations of enterprises, helping them to leverage the power of AI and cloud computing via their Azure platform. Our client works at the forefront of innovation, ensuring smooth operation and optimization of AI solutions for a diverse range of client needs.

As a Technical Support Engineer for Azure AI, your role is pivotal in the successful implementation and maintenance of our clients' AI initiatives. With your deep understanding of AI, cloud computing, networking, security and privacy, you will solve complex issues, deliver personalized solutions, and provide world-class support that our client’s customers rely upon.

This is an opportunity to be part of a team that's at the forefront of AI and cloud computing, helping businesses across the globe realize the transformative power of technology. Track record in technical support or a similar customer-facing role within the technology sector. 3 years to 5 years of experience with cloud platforms such as Azure, AWS, or GCP, with a focus on AI/ML services.
~ Experience with scripting languages such as PowerShell or Python, and a strong understanding of AI/ML libraries and frameworks, e.g. Strong enthusiasm for Machine Learning, Cognitive Services, and innovative AI technologies (ChatGPT, LangChain, Hugging Face, etc), including a comprehensive understanding of large language models. You also have an affinity for open-source frameworks that help advance the field of A
~ Relevant Networking and Security knowledge, for both private and public networks, along with expertise in RESTful API development and integration.
~ Solid foundation in Data Engineering, including understanding of databases, data retrieval via query languages like SQL or Kusto, and experience with data management, data visualization, and statistical analysis.



Relevant Networking and Security Knowledge


Ownership of the Customer Support Experience: Champion the customer's support journey with our client, providing timely, accurate, and effective solutions for their issues. Resourcefully and empathically engage with the customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed.
Identify and report software bugs and customer suggestions, acting as the voice of the customer within our organization and helping to shape the customer support strategy.

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