Customer Support Specialist
5 days ago
We are looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
Job functions:
-Speaking to clients to quickly get to the root of their problem.
-Providing timely and accurate customer feedback.
-Helping customers via calls, emails, community posts and live chat.
-Use a positive personality and experience, not a script
-Assisting customers with their technical and software related problems
-Configuring and installing software over the phone at restaurant locations
-Provide outstanding service
-Know limitations and when to should ask for advice
-Own the resolution to the problem; don't leave the customer hanging
-Accurately and efficiently log all contacts in our CRM (Salesforce)
-Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback
About You:
- Fluent to a native level in: German
- Fluent level of English
- Open to work on weekends if need be
-Interpersonal skills, and passion for providing excellent customer service
-Strong communication skills: active listening, writing/typing, informal communication
-Restaurant/ Hospitality experience is an added bonus.
-At least one years experience providing customer support would be ideal - preferably in a software support environment
-Knowledge of current Microsoft Windows operating systems
-Knowledge of iOS and Apple Hardware
-Experience with the use of support desk tools like Salesforce, Communities, live chat would be great
-
Customer Support Specialist
12 hours ago
London, Greater London, United Kingdom Bitfinex Full timeCustomer Support Specialist (Fully Remote - UK)Join to apply for the Customer Support Specialist (Fully Remote - UK) role at Bitfinex.How We WorkWe're on a mission to create the most innovative and industry-leading cryptocurrencies exchange. Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to...
-
Customer Support Specialist
7 days ago
London, Greater London, United Kingdom TN United Kingdom Full timeSocial network you want to login/join with:Customer Support Specialist (Fully Remote UK), LondonClient:BitfinexLocation:London, United KingdomJob Category:Customer ServiceEU work permit required:YesJob Reference:a3c53a674c46Job Views:1Posted:24.03.2025Expiry Date:08.05.2025Job Description:How We WorkWe're on a mission to create the most innovative and...
-
Customer Support Specialist
18 hours ago
London, Greater London, United Kingdom Electric Playground Full timeWe are currently seeking a highly motivated, outgoing individual to join our teamWe are expanding Are you a detail-oriented problem solver with a flair for the technical side? Are you good at building relationships and helping people? Are you ready to take the next step in building your career?If this is you, then Guild Software & Electric Playground are...
-
Customer Support Specialist
3 hours ago
London, United Kingdom Benchmark Gensuite Full time**Customer Support Specialist** Full Time East Sheen, London SW14 **Innovate with Benchmark Gensuite as a Customer Support Specialist** Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers...
-
Support Specialist
4 weeks ago
London Area, United Kingdom Russell Tobin Full timeSupport Specialist12 Months Contract18 Pounds an hourOnsiteOur client is one of the leading tech companies globally and has transformed how people interact socially through technology.Summary: The main function of a Technical Support Specialist is to provide technical assistance to computer system users. Job Responsibilities:Answer user inquiries regarding...
-
Support Specialist
3 weeks ago
London Area, United Kingdom Russell Tobin Full timeSupport Specialist 12 Months Contract 18 Pounds an hour Onsite Our client is one of the leading tech companies globally and has transformed how people interact socially through technology. Summary: The main function of a Technical Support Specialist is to provide technical assistance to computer system users. Job Responsibilities: Answer user inquiries...
-
Customer Success Specialist
4 weeks ago
London Area, United Kingdom Bloom Careers Full timeCustomer Success SpecialistNorth London£35k – £40k 33 days annual leave (inc bank) Wellbeing allowance Regular events Commute expensed HQ in one of the most vibrant towns in LondonMy client is a rapidly growing, founder-led wellness brand. Due to an internal promotion, the opportunity to recruit a Customer Success Specialist has arisen to oversee...
-
Customer Operations Specialist
4 weeks ago
London Area, United Kingdom Consumer Additions and Consumer Exec Full timeCustomer Care Operational Specialist - £35k-£45k Leading FMCG brand is looking for a Customer Care Operations Specialist to join their Customer Care team where collaboration and excellence drive success in the Off Trade sector. Leverage your customer-first mindset, Off Trade operational expertise, and strong personal drive to build valuable partnerships...
-
Customer Relationship Specialist
2 weeks ago
London Area, United Kingdom Proper Recruitment Full timeNEW OPPORTUNITYRole: Customer Relationship SpecialistLocation: Hainault, EssexProper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have...
-
Customer Support Specialist
18 hours ago
London, Greater London, United Kingdom 畅敲潭整 Full timeV7 turns human knowledge into trustworthy AI, powering products that solve our hardest problems. Our platform lets customers build no-code AI workflows that solve knowledge work with V7 Go, and leverage expert humans to improve frontier AI model knowledge with V7 Darwin.V7 were recently ranked No 1 in Sifted's top B2B companies for 2024 and raised a $33m...
-
Funds Practice Specialist
4 weeks ago
London Area, United Kingdom US Law Support Full timeWe are currently recruiting for a Funds Practice Specialist on behalf of a leading global law firm in London.This exciting opportunity will see you supporting one of the firms' leading practices, facilitating operational growth and efficiency. You will be pivotal in the group's growth, reporting, and strategic priorities. Duties include:Monitoring key...
-
Customer Support Specialist
7 days ago
London, Greater London, United Kingdom V7 Labs Full timeV7 turns human knowledge into trustworthy AI, powering products that solve our hardest problems. Our platform lets customers build no-code AI workflows that solve knowledge work with V7 Go, and leverage expert humans to improve frontier AI model knowledge with V7 Darwin.V7 was recently ranked No 1 in Sifted's top B2B companies for 2024 and raised a $33m...
-
Customer and Partner Operations Specialist
3 weeks ago
London Area, United Kingdom DiverseJobsMatter Full timeAs a Customer and Partner Operations Specialist, you will be responsible for delivering our core operational activities and second-line escalations, ensuring they are processed with precision and within Service Level Agreements. You will operate within our Standard Operating Procedures and policies to ensure consistency and accuracy of decision making and...
-
Customer Experience Specialist
1 week ago
London Area, United Kingdom Star People Full timeNorth Central London | CardiovascularAn exciting opportunity to join a team of Customer Experience Specialists The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience.Company Overview:Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000...
-
Technical Customer Support Specialist
3 weeks ago
London, Greater London, United Kingdom Yoobic, Ltd. (Italy) Full timeWho we are…YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically...
-
Senior Customer Onboarding Specialist
2 weeks ago
London Area, United Kingdom MarTrust Full timeJoin Marcura as a Senior Customer Onboarding Specialist – A Remote-First Opportunity with Flexible Work CultureAbout UsMarcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers first and creating innovative...
-
Senior Customer Support Specialist
3 weeks ago
London, Greater London, United Kingdom Barclays UK Full timeJoin our dedicated team as a Senior Customer Support Specialist, providing vital support to highly vulnerable customers and offering guidance to frontline colleagues with challenging vulnerability queries. For this role, what's key is your ability to engage with vulnerable customers and manage difficult conversations with empathy whilst maintaining...
-
IT Desktop Support Specialist
5 days ago
London Area, United Kingdom Ryder Reid Legal Full timeTitle: IT Desktop Support SpecialistLocation: London Liverpool St/Fenchurch StSalary: CompetitiveHybrid: 4 days in office/1 from homeRyder Reid Legal is seeking an IT Desktop Support Specialist to join one of our prestigious, international law firm clients on a permanent basis at their London office. This full-time, non-exempt position offers excellent...
-
Customer Support Specialist
3 weeks ago
London, Greater London, United Kingdom Ledger Enterprise Full timeWe're making the world of digital assets accessible and secure for everyone.Join the mission.Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a team of...
-
Customer Support
12 hours ago
London, Greater London, United Kingdom Hutch Full timeCustomer Support/Localisation Specialist | Remote | 6 Month ContractWe're Hutch, a mobile games developer & publisher with studios in central London, Dundee and Canada. Our mission is to build the most diverse and engaged automotive gaming community on mobile. Our games have been played by over 300 million people, with new titles in development.We believe in...