Customer Relationship Specialist

3 weeks ago


London Area, United Kingdom Proper Recruitment Full time

NEW OPPORTUNITY

Role: Customer Relationship Specialist

Location: Hainault, Essex

Proper Recruitment are delighted to be working with a successful mortgage brokerage in Essex who are looking for a Customer Relationship Specialist to provide support to clients within a fast-paced and busy customer focused role. The ideal candidate will be confident, have enthusiasm, be a team player, have excellent communication skills and comfortable on the phone to clients.

This is an office based role Monday - Friday during probation [3 months] then will become Hybrid.

Responsibilities:

  • Look after all thing's pre-application and post-completion.
  • Help our customers be as prepared as possible, manage broker diaries and book in the appointments for new and existing customers.
  • Contact and manage our customers through various channels, including our existing CRM systems, introducer networks & social media.
  • Help progress our customers by providing exceptional customer service, nurturing and building relationships.
  • Manage and prioritise multiple tasks and projects effectively.
  • Ability to work across other business departments and assist with other tasks as required.

Requirements:

  • Being driven and self-motivated.
  • Good telephone manner, strong relationship building and customer service skills.
  • Ability to use your own initiative and problem solve quickly and efficiently.
  • IT literate (MS Office, Excel and Outlook).
  • Excellent written & verbal communication skills
  • Positive & enthusiastic attitude with the ability to prioritise our customers needs and requirements at all times
  • Well organised with excellent time keeping

Benefits:

  • Pension
  • Competitive Holiday Entitlement
  • Hybrid Working [After Passing Probation]
  • HR & Well Being Services
  • Company Events
  • Mentoring & Coaching

Salary:

  • £26,000 - £28,000

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.

Any enquiries can also be directed to info@proper-recruitment.com or by phone – 0208 057 4047



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