Operations Coordinator

3 days ago

Chester, Cheshire, United Kingdom Vital Power Limited Full time

Vital Group is one of the fastest-growing, forward-thinking companies in the UK, dedicated to delivering innovative solutions within the critical power and EV charging industries. Specialising in generator service and turnkey EV charging solutions, our goal is to become the most trusted provider in these sectors by re-setting customer service benchmarks and transforming expectations with honesty, integrity, and passion. We are committed to continually raising the bar in customer service excellence.

Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team.

Vital Group expects all its employees to act as 'co-owners' of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. Our values are ones that promote the best behaviour and team ethics, and we believe that this requirement will drive profitable growth and make Vital Group a fantastic place to build a career.

Job Overview

Success in this role comes from working well in a dynamic environment, demonstrating strong communication and organisational skills, and managing multiple priorities effectively. You will be a proactive team player who thrives in a fast-paced setting and contributes to a positive and supportive workplace culture.

Key Responsibilities and Duties

  • Oversee the planning and arranging of service schedules for field Service and Electrical Engineers throughout the country.
  • Scheduling of engineers for the install and repair work of power generator and electric charging operations
  • Reacting to reported faults to get them resolved as soon as possible by deploying engineers.
  • Liaising with the Networks Team to resolve EV charging issues remotely where possible.
  • Coordinate emergency call out repair work, taking as much detail as possible and organisation of deployment of engineers to site.
  • Responsible for managing the accurate and efficient data entry of our field management software
  • To assist the operations team by helping to overcome any service delivery challenges
  • To liaise with customers and suppliers (where necessary) to organise jobs and confirm working schedules.
  • Liaise with other departments as necessary to meet customer requirements.
  • To organise, file and distribute all relevant service documentation, including management of Risk Assessments and Method Statements
  • General administration duties, including asset/equipment management and supporting the parts ordering process when required
  • To develop a good understanding of the industry and our services
  • To contribute to the continuous improvement of internal business processes to ensure that the service provided is always at the highest possible standard
  • To focus on achieving individual and team objectives
  • To work positively and communicate professionally across the team, providing an effective contribution to work tasks
  • To work in line with the wider business values, goals, and objectives.
  • To work with your manager on your own personal development to seek opportunities for career development within the business

Person Specification

Essential:

  • Good level of general education
  • Excellent organisational skills
  • Previous experience of working in a professional environment
  • Computer literate with experience of Microsoft Office (predominately Word and Excel)
  • Excellent communication, verbal and written, skills
  • Ability to manage own workload and establish priorities
  • Experience of working effectively as part of a team as well as independently
  • Ability to solve problems with a positive attitude
  • Self-motivated and able to learn quickly
  • Strong attention to detail with high levels of accuracy

Desirable:

  • Previous experience in an operational role

What you can expect:

  • A twice per annum, 'Profit Related Pay' scheme that ties bonus amounts to the amount of profit made by the business.
  • Pension scheme after 3 months of service.
  • All employees receive 25 days leave (or equivalent pro-rata) per annum and additional bank holiday days.
  • Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, At 6 months of service.
  • Investment in professional development and training to support you in your role.
  • A supportive and positive workplace culture

Next Steps:

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance.

The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments.

Please note that proof of the right to work in the UK will be required.

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