Head of Digital Delivery

2 weeks ago

Dundee, United Kingdom Care Inspectorate Full time

The Care Inspectorate is the independent scrutiny, assurance and improvement support body for social care and social work in Scotland. We provide public assurance about the quality of social care, social work and early learning services, promote innovation and drive continuous improvement.


As Head of Digital Delivery & Change, you will be responsible for leading the shaping, planning and delivery of digital transformation across the Care Inspectorate, ensuring that the organisation’s digital capabilities continue to develop and adapt in line with its strategic objectives and commitment to continuous improvement. In doing so, the post holder will be responsible for the Senior Delivery Project Manager, Test Lead and Senior Business Analyst.


The post holder will lead the organisation’s digital transformation journey to support the Care Inspectorate to carry out scrutiny, assurance and quality improvement activities in a collaborative way, to support improvement in the quality of care in Scotland.


You will work with the Strategic Management Group and other senior leaders to provide visible leadership to combine excellence in all aspects of our work, support achievement of our cultural aspirations and ensure continued investment in our skilled and confident workforce, with a strategic focus on collaboration.


Key Responsibilities


Strategic Responsibilities:

  • Collaborate with senior leadership to support the development and communication of the Care Inspectorate’s strategic vision and plans. Ensure these strategies are effectively articulated to both internal and external stakeholders, fostering a shared understanding of organisational goals and priorities
  • Drive a culture of collaboration by coordinating joint strategies and initiatives that enhance performance and meet the Care Inspectorate’s strategic priorities. Facilitate workshops and meetings that encourage teamwork and collective problem solving to promote continuous improvement across the organisation
  • As the strategic lead for digital delivery and change, develop and implement comprehensive strategies that support the Care Inspectorate’s digital transformation journey. Champion digital initiatives both internally and with external service providers, ensuring alignment with organisational goals


Operational Responsibilities:

  • Lead and direct specialist functions to ensure compliance with legislative requirements and alignment with the Care Inspectorate’s objectives. Monitor and evaluate the effectiveness of these functions to ensure high-quality service delivery and adherence to best practices
  • Support, develop, and coach direct reports through regular supervision, performance reviews, and personal development plans. Foster a culture of accountability and high performance by encouraging continuous professional development and offering training opportunities
  • Promote the health, safety, and welfare of employees by ensuring adherence to health and safety policies and procedures. Create a safe working environment that follows Care Inspectorate and legislative standards, actively engaging staff in health and safety initiatives
  • Establish and maintain robust performance management systems to monitor employee performance and ensure consistency in practice. Lead initiatives aimed at enhancing data processes and tools, utilising advanced analytics to identify trends and opportunities for improvement in service delivery


Relationship Management Responsibilities:

  • Develop and nurture strong internal networks to facilitate effective cross functional collaboration within the Directorate and across the organisation. Act as a liaison between departments to ensure alignment and synergy in achieving organisational goals
  • Build and maintain effective working relationships with a diverse range of external stakeholders, including government agencies, community organisations, and service users
  • Engage in regular dialogue to gather feedback and improve service delivery, ensuring that stakeholder needs are met
  • Proactively raise public awareness of the Care Inspectorate’s work through outreach initiatives, public speaking engagements, and participation in community events. Ensure that the organisation’s mission and achievements are well communicated to the public and relevant stakeholders
  • Prepare and present detailed reports to internal governance groups, including the Strategic Management Group and the Board. Utilise data insights to inform discussions and guide strategic decision making, ensuring transparency and accountability in all operations
  • Demonstrate a commitment to the Care Inspectorate’s aims, vision and values and to the Care Inspectorate’s overall objective of improving care in Scotland


Preferred Candidate Background

  • Extensive experience in driving and managing digital transformation initiatives, ensuring successful delivery and process improvements
  • Significant expertise in managing projects and programmes within transformation, with a proven track record of delivering efficiencies and enhancements
  • Demonstrated proficiency in digital delivery transformation, utilising agile methodologies and effective operating models to achieve results
  • Experience working with third-party partners to facilitate strategic transformational change within the delivery ecosystem
  • Strong leadership skills with the ability to influence key internal and external stakeholders, driving digital change and motivating teams
  • Relevant project management qualifications such as a certificate in AGILE Delivery Methodology, Six Sigma or PRINCE2
  • Demonstrable strong knowledge of IT systems
  • Strong stakeholder management skills and the ability to lead teams towards results
  • Excellent communication skills (both written and oral) and a great listener
  • Ability to work autonomously and apply judgment, discretion, and initiative
  • Ability to work as part of a team, self-motivated with great interpersonal skills
  • Tenacious, flexible, and resilient with the ability to work under pressure
  • Ability to mentor and coach individuals on the benefits of continuous improvement and process management
  • People-oriented with a drive and commitment to continuous people development
  • Ability to set clear objectives and deadlines for stakeholders to deliver to and supports them in delivering to those deadlines
  • Ability to bring together the overall work of the team and budget responsibilities
  • Ability to drive continuous improvement and manage business planning and performance processes


If this is a position that suits your experience and career ambitions, please apply at your earliest convenience.

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