Head of Policy Delivery

2 weeks ago

Dundee, United Kingdom Care Inspectorate Full time

The Care Inspectorate is the independent scrutiny, assurance and improvement support body for social care and social work in Scotland. We provide public assurance about the quality of social care, social work and early learning services, promote innovation and drive continuous improvement.
As Head of Digital Delivery & Change, you will be responsible for leading the shaping, planning and delivery of digital transformation across the Care Inspectorate, ensuring that the organisation’s digital capabilities continue to develop and adapt in line with its strategic objectives and commitment to continuous improvement. In doing so, the post holder will be responsible for the Senior Delivery Project Manager, Test Lead and Senior Business Analyst.

The post holder will lead the organisation’s digital transformation journey to support the Care Inspectorate to carry out scrutiny, assurance and quality improvement activities in a collaborative way, to support improvement in the quality of care in Scotland.

You will work with the Strategic Management Group and other senior leaders to provide visible leadership to combine excellence in all aspects of our work, support achievement of our cultural aspirations and ensure continued investment in our skilled and confident workforce, with a strategic focus on collaboration.

Drive a culture of collaboration by coordinating joint strategies and initiatives that enhance performance and meet the Care Inspectorate’s strategic priorities. As the strategic lead for digital delivery and change, develop and implement comprehensive strategies that support the Care Inspectorate’s digital transformation journey. Champion digital initiatives both internally and with external service providers, ensuring alignment with organisational goals

Monitor and evaluate the effectiveness of these functions to ensure high-quality service delivery and adherence to best practices
Support, develop, and coach direct reports through regular supervision, performance reviews, and personal development plans. Foster a culture of accountability and high performance by encouraging continuous professional development and offering training opportunities
Promote the health, safety, and welfare of employees by ensuring adherence to health and safety policies and procedures. Create a safe working environment that follows Care Inspectorate and legislative standards, actively engaging staff in health and safety initiatives
Establish and maintain robust performance management systems to monitor employee performance and ensure consistency in practice. Lead initiatives aimed at enhancing data processes and tools, utilising advanced analytics to identify trends and opportunities for improvement in service delivery

Relationship Management Responsibilities:
Develop and nurture strong internal networks to facilitate effective cross functional collaboration within the Directorate and across the organisation. Build and maintain effective working relationships with a diverse range of external stakeholders, including government agencies, community organisations, and service users
Proactively raise public awareness of the Care Inspectorate’s work through outreach initiatives, public speaking engagements, and participation in community events. Prepare and present detailed reports to internal governance groups, including the Strategic Management Group and the Board. Utilise data insights to inform discussions and guide strategic decision making, ensuring transparency and accountability in all operations
Extensive experience in driving and managing digital transformation initiatives, ensuring successful delivery and process improvements
Significant expertise in managing projects and programmes within transformation, with a proven track record of delivering efficiencies and enhancements
Demonstrated proficiency in digital delivery transformation, utilising agile methodologies and effective operating models to achieve results
Strong leadership skills with the ability to influence key internal and external stakeholders, driving digital change and motivating teams
Relevant project management qualifications such as a certificate in AGILE Delivery Methodology, Six Sigma or PRINCE2
Demonstrable strong knowledge of IT systems
Strong stakeholder management skills and the ability to lead teams towards results
Tenacious, flexible, and resilient with the ability to work under pressure
Ability to mentor and coach individuals on the benefits of continuous improvement and process management
People-oriented with a drive and commitment to continuous people development
Ability to drive continuous improvement and manage business planning and performance processes

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