Head of Service Operations Centre

1 month ago

Sheffield, United Kingdom Auxilion Full time

Head of Service Operations Centre


A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost managed services organisations.


The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield.


Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment.


  • People Management
  • Financial Management
  • Senior Leadership

The Person

The right person will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support.

This is a Senior role and reports to the Group Delivery Director. You will work as part of the Operations Management Team whose objectives and priorities are three-fold, firstly to create a great place to work for our employees, secondly to deliver a great experience for our customers, and finally to deliver profitable growth to our organisation.

The role is Permanent with lots of scope to develop and shape your own group and is located at our Service Operations Centre in Sheffield, UK.


Key responsibilities:

  • Lead the operational execution for our remotely supported managed services clients.
  • Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
  • Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
  • Work with the CTO to investigate new tools and service offerings.
  • Work with the Group Delivery Director, Sales, and Finance departments to develop and grow the offerings we bring to market.
  • Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
  • Lead, coach and drive performance for your direct team of managers.
  • Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
  • Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
  • Align with group sales and the customer experience teams to support account growth.
  • Drive innovation and value-added activity for our customers.
  • Ensure that operational SLA’s and targets are met to support the delivery of our services.
  • Work with the project team on the transition of new services from project to service delivery.


Key targets for the role are:

  • Drive employee attraction, engagement and retention – measured through attraction and retention, employee satisfaction, career progression, and talent mobility
  • Best in class service – measured through customer satisfaction surveys and industry bench-marking.
  • Commercial performance of P&L – measured through revenue growth and profitability


Working @ Auxilion

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.


Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.


Auxilion works with many of Ireland and the UK’s leading Enterprise, Corporate and Public Sector companies providing a wide range of services covering Consulting, Managed Services, Digital Services and Project Services.

  • Head of Service Operations Centre

    1 month ago

    Sheffield, United Kingdom Auxilion Ireland Full time

    Sheffield, UK (on site)Head of Service Operations Centre - The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. A rare opportunity has arisen to take the lead and drive the shared services delivery function for...

  • Head of Service Operations Centre

    2 days ago

    Sheffield, United Kingdom Auxilion Ireland Limited Full time

    Sheffield, UK (on site) Head of Service Operations Centre The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. A rare opportunity has arisen to take the lead and drive the shared services delivery function for...

  • Head of Training Services

    2 days ago

    Sheffield, United Kingdom Octane Recruitment Full time

    Service Manager Location: Sheffield Salary: OTE £55,000 OC17422 We are currently recruiting for an experienced Service Manager for our client's main dealership in Sheffield. For this role we need a confident, driven and proven individual, someone who is passionate about the role and bringing the Aftersales team together. Working for a large and...

  • Head of Customer Service

    1 month ago

    Sheffield, United Kingdom A for Appointments Full time

    **Head of Customer Service** **Full Time Monday - friday 9:00-5:30pm** **Hybrid (based in Sheffield)** **£45-£60k salary** To be proficient and hit the ground running in this role, you will have come from a call centre background or are used to dealing with a high volume of incoming calls. We are looking for a Head of Customer Service to lead a...

  • Household Recycling Centre Operatives

    4 weeks ago

    Sheffield, United Kingdom Quality Service Recruitment Full time

    **Day to day tasks include**: - Assisting members of the general public - Ensuring materials are disposed in the correct location - Adhering to all health and safety regulations at the sites Some lifting is required in the role and it is in a dirty environment. 1 Full Time Positions (Currently 09:30 - 3:30) 6 Hours Per Day Working Monday, Tuesday,...

  • Programme Administrator- Centre for Sustainable

    4 weeks ago

    Sheffield, United Kingdom University of Sheffield Full time

    The Co-Centre for Sustainable and Resilient Food Systems is an exciting new venture funded by the Science Foundation Ireland (SFI), UKRI (UK Research and Innovation) and the Department of Agriculture, Environment and Rural Affairs (DAERA), managed jointly by Queen’s University Belfast (QUB), University College Dublin (UCD) and the University of Sheffield...

  • Head of Operations

    2 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector.Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.Our client is uniquely placed within the sector and is looking to build...

  • Head of Operations

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector.Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.Our client is uniquely placed within the sector and is looking to build...

  • Head of Operations

    2 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector.Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level.With proven success in...

  • Head of Operations

    5 days ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Job Description Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector. Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level. ...

  • Head of Operations

    2 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector. Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level. With proven success in...

  • Head of Operations

    2 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector. Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level. With proven success...

  • Head of Operations

    2 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector.Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level.With proven success in...

  • Head of Operations

    2 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector.Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level.With proven success in...

  • Head of Operations

    2 weeks ago

    Sheffield, United Kingdom Recruit with Me. Run with Me. Full time

    Fantastic opportunity for a customer-centric, performance driven Head of Operations to lead the end to end delivery of a series of work streams within the housing sector. Our client is uniquely placed within the sector and is looking to build upon their talent pool by recruiting high calibre operational leaders at Senior Manager level. With proven success...

  • Head of Public Transport Operations

    1 month ago

    Sheffield, United Kingdom CRP Group Full time

    Head of Public Transport Operations CRP Group are working with a large Local Government Organisation based in South Yorkshire that are currently recruiting a Head of Public Transport Operations, who will have responsibility for overseeing the delivery of operational performance for the threemodes of public transport in South Yorkshire: bus, tram and...

  • Sy Recycling Operative

    1 month ago

    Sheffield, United Kingdom Quality Service Recruitment Full time

    Recycling Operative Location: Sheffield, UK Position: Full-Time Recycling Operative **Salary**: £10.42 per hour Hours: Full-time, weekends essential Are you passionate about sustainability and making a positive impact on the environment? Join our team as a Recycling Operator in Sheffield! We are seeking a dedicated individual who is committed to...

  • Sy - Recycling De-packer

    1 month ago

    Sheffield, United Kingdom Quality Service Recruitment Full time

    **Recycling Operative** Location: Sheffield, UK Position: Full-Time Recycling Operative **Salary**: £11.44 per hour Hours: Monday-Friday, 7 am - 4 pm but hours can vary Are you passionate about sustainability and making a positive impact on the environment? Join our team as a Recycling Operator in Sheffield! We are seeking a dedicated individual who is...

  • Sy - Forklift Operator (Ft)

    1 month ago

    Sheffield, United Kingdom Quality Service Recruitment Full time

    **_Forklift Operator (Counterbalance with Combi Lift Experience)_** **Job Details**: - ** Position**: SY - Forklift Operator (Counterbalance with Combi Lift Experience) - ** Location**:S13 Area, South Yorkshire**: - ** Working Hours**:Monday to Friday 8am to 4pm - ** Pay Rate**:£11 per hour **_ Timber Building Manufacturing Company_** **_Key...

  • Service Manager

    2 days ago

    Sheffield, United Kingdom Octane Recruitment Full time

    Service Manager Location: Sheffield Salary: OTE £55,000 OC17422 We are currently recruiting for an experienced Service Manager for our client's main dealership in Sheffield. For this role we need a confident, driven and proven individual, someone who is passionate about the role and bringing the Aftersales team together. Working for a large and...