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Wholesale Account Manager

4 weeks ago

London, Greater London, United Kingdom WHSmith Full time

The Role

At WHSmith our people are at the heart of everything we do. They are the ones that go the extra mile for our customers. The ones that enable our growth. That's why our Commercial team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work.

The role of International Account Manager role is at the heart of our growing wholesale division and will play a key part in developing this new and fast-paced area of the business. You will provide key support to our international partners and customer base, developing joint business plans to maximise profit and sales.

What you will be doing

  • Managing multiple international accounts across Europe and Middle East
  • Being accountable for delivering agreed sales and profit targets
  • Building strong relationships across our three partner types – Franchise, Joint Venture and Pure Wholesale – developing joint business plans to maximise trading performance
  • Strategic, targeted range planning and critical path ownership
  • Implementing effective sales strategies to increase wholesale volume, margin and profit contribution
  • Continually reporting and analysis to inform insight and deliver quick-impact actions
  • Forecasting, working closely with our merchandising team, to ensure optimal stock levels and order fulfilment rates
  • Maximising profitability across the wholesale channel using strong analytical skills
  • Securing and onboard new wholesale accounts to deliver incremental growth

What we are looking for

  • Established account manager with experience managing multiple customers, ideally with a General Merchandise or FMCG background
  • Have the ability to juggle multiple accounts, whilst maintaining strong relationships and prioritising business needs
  • Proven track record of exceeding sales targets and delivering KPIs
  • Commercially savvy with excellent numerical and analytical skills and strong attention to detail
  • Structured and organised but comfortable working with ambiguity in an evolving, growing department
  • Driven with a proactive approach to finding creative solutions and problem solving
  • Comfortable presenting and able to compile strong, creative pitch decks
  • A people person with excellent communication skills and ability to work cross-functionally

How we reward our teams

  • Hybrid Working Model from home and in the office
  • 4pm Friday Finish
  • Flexible Working
  • 25 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday
  • Family Friendly Leave
  • Company Pension scheme
  • Sharesave Scheme
  • Annual Bonus based on company and personal performance
  • Competitive Salary and Car Allowance
  • Private Medical
  • Staff Discount Card for stores and online

About us

Celebrating 230 years, we're proud to have grown and evolved into a globally recognised brand present in over 30 countries around the world, and we're proud to be that air of familiarity people love and trust on their journey, both in life and through life. As a diverse group of over 12,000 colleagues, we are all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.

From the United States to Australia, the Middle East, Asia and Europe, we have c. 600 stores outside of the UK, and we are continuing to grow our International business. Our brand and tailored customer proposition in each location we operate in is synonymous with the travelling experience. Whether it's hot dogs in Sweden, or luxury chocolates in Belgium, our stores look and feel exciting and relevant to each market. With our ambitious global expansion plans, there's never been a more exciting time to work in our European markets.