Event Registration Team Manager

3 weeks ago

London Area, United Kingdom George P Johnson Experience Marketing Full time

As Registration Team Manager is responsible for supervising and overseeing the Registration Team and ensuring quality of delivery from the whole team. You will also be responsible for managing the end-to-end delivery of registration of multiple events.

You will be responsible for ensuring that all projects function effectively and offer professional service to both internal & external clients. You will advise clients and delegate tasks to assigned team members and exercise independent judgement in the resolution of conflicts and issues.


Key Responsibilities

  • Determine the registration scope and create, review and edit project timelines and project plans to ensure programs are on track
  • Working alongside the Senior Programme Director to provide team revenue forecasts to the leadership team
  • Line management responsibilities of key members of the Registration Team
  • Offers guidance to the Registration Team on resourcing and delivery requirements
  • Partner with other leads where their deliverables overlap or sit under Registration
  • Act as the primary client and internal escalation point for all registration related information and issues
  • Delegate responsibilities and tasks to team members and provide ongoing mentoring
  • Create and update operational documents for team members to understand the event(s) and provide training
  • Manage registration data integrity and prepare client reporting
  • Oversee the support of delegate enquiries via telephone and email
  • Provide a consultant type role as a “Subject Matter Expert” for the client and others in the Company
  • Ensure event inboxes are managed within service level agreements
  • Manage multiple events and event roles simultaneously
  • Travel to attend events internationally (including weekends)
  • Handle delegate payments, supplier invoicing and related tasks, when necessary
  • Plan and manage on-site registration processes and deliverables as needed
  • Work with client, suppliers, other vendors and co-workers in multiple locations and time zones
  • Organising, ordering, and managing materials and shipment for on-site
  • Deliver and/or support virtual events in multiple time zones, managing chats/IMs with delegates and exhibitors.


About you

  • You are proactive with your peers and colleagues across the business and are always willing to go the extra mile to make sure that your clients and partners are satisfied
  • You have the ability to work independently and manage your own workload in a fast-paced environment
  • Proactive and creative thinker
  • You have the ability to deal with multiple requests from multiple different people with confidence and the ability to prioritise
  • You are a people person who enjoys and values the importance of good processes
  • You’re confident with using a variety of different software systems
  • You’re a team player always willing to support those around you
  • You have the ability to work under pressure whilst continuing to respond to tasks quickly and efficiently
  • You demonstrate a high level of professionalism at all times
  • You communicate with clarity, conviction and persuasiveness tailored to different situations
  • You demonstrate 'active' listening skills in a variety of situations, seeking out others' ideas, are open to them and are able to take action where appropriate
  • You understand the marketplace (client and talent) and use this information to inform project & business decisions
  • You are able to build effective relationships, able to understand and respond to the agenda of others and are able to help unlock future client opportunities
  • You think creatively to deliver ideas/ solutions & solve problems; are able to demonstrate the ability to enhance the client's or team’s outcomes or business impact through actions & contributions
  • You understand the vision & strategy of GPJ to spot opportunities to support sustainable commercial growth
  • You are a collaborative, consultative team player with enthusiasm, passion and drive


Your Background, Skills & Experience

Essential:

  • Significant level of demonstrated project management and leadership skills are required to manage both internal & external stakeholders
  • Strong multi-tasking and time management skills to include managing concurrent tasks efficiently
  • The ability to work off a timeline and keep the projects on track
  • Strong leadership skills to manage and coach the team
  • Strong written and verbal communication skills
  • Strong client skills
  • Detail oriented, strong organisational skills
  • Previous experience in events registration, registration platforms and familiarity with standard registration deliverables.
  • Experience using Microsoft Office or Google Suite skills, especially MS Excel/Google Sheets
  • Proficient in various software applications, such as spreadsheets, databases to assemble, manipulate and/or format data and/or reports
  • Flexible working approach which will include evenings/weekends as needed and away from home/overseas as required.


Highly Desirable:

  • A good level of technical skills including database skills and comfortable working in multiple technical environments
  • Fluency or working knowledge of another European language
  • Experience within a marketing agency would be an advantage

  • Event Registration Team Manager

    2 days ago

    London Area, United Kingdom George P Johnson Experience Marketing Full time

    About the RoleAs a seasoned professional in event registration, we are seeking an exceptional individual to join our team as a Senior Event Registration Lead. In this critical role, you will oversee the end-to-end delivery of multiple events, ensuring seamless registration experiences for clients and delegates alike.With strong leadership skills and the...

  • Event Registration Team Lead

    3 days ago

    London Area, United Kingdom George P Johnson Experience Marketing Full time

    **About the Role:**We are seeking an experienced Registration Project Director to join our team at George P Johnson Experience Marketing.This is a fantastic opportunity to take on a challenging role that requires strong leadership and project management skills.As a Registration Project Director, you will be responsible for overseeing the registration process...

  • Global Event Registration Manager

    3 days ago

    London Area, United Kingdom George P Johnson Experience Marketing Full time

    **Job Description:**We are looking for a highly skilled Global Event Registration Manager to join our team at George P Johnson Experience Marketing.In this role, you will be responsible for managing the registration process for international events, including coordinating with local teams and vendors.You will also be responsible for developing and...

  • Event Registration Manager

    5 hours ago

    London, Greater London, United Kingdom MOI Global Full time

    As a key member of the MOI Global team, you will be responsible for managing the registration element of events. This includes overseeing suppliers, creating workflow documents, event registration staffing plans, and ensuring that onsite requirements are met.ResponsibilitiesFollow registration briefing guidelines specified for the event, aligning with...

  • Event Registration Project Manager

    2 weeks ago

    London Area, United Kingdom George P. Johnson UK Full time

    As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events. You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks to...

  • Event Registration Project Manager

    4 months ago

    London Area, United Kingdom George P. Johnson UK Full time

    As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events.You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks to...

  • Event Registration Project Manager

    4 months ago

    London Area, United Kingdom George P. Johnson UK Full time

    As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events.You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks to...

  • Event Registration Team Manager

    2 weeks ago

    London Area, United Kingdom George P Johnson Experience Marketing Full time

    As Registration Team Manager is responsible for supervising and overseeing the Registration Team and ensuring quality of delivery from the whole team. You will also be responsible for managing the end-to-end delivery of registration of multiple events. You will be responsible for ensuring that all projects function effectively and offer professional...

  • Event Registration Delivery Manager

    1 month ago

    London, Greater London, United Kingdom George P. Johnson UK Full time

    Join Our Team as Event Registration Delivery ManagerWe are seeking a highly skilled and experienced Event Registration Delivery Manager to join our team at George P. Johnson UK. As an Event Registration Delivery Manager, you will be responsible for managing the end-to-end delivery of event registrations.About YouYou are flexible and able to work...

  • Event Registration Manager

    1 month ago

    London, United Kingdom MOI Global Full time

    Contract Role: December 2024 - March 2025  The Event Registration Manager will be responsible for managing the registration element of the event, this includes managing suppliers, creating workflow documents, event registration staffing plans, as well as ensuring that the event registration supplier's onsite requirements are fulfilled....

  • Event Registration Specialist

    3 weeks ago

    London, Greater London, United Kingdom MOI Global Full time

    As a member of the MOI Global team, you will play a crucial role in delivering exceptional events that exceed attendee expectations. As an Event Registration Specialist, your primary focus will be on managing the registration process for our conferences and exhibitions.The ideal candidate will have 5+ years of experience in event registration management or a...

  • Registration Coordinator

    6 months ago

    London, United Kingdom Procurement Leaders LTD UK Full time

    Location: London 12 month FTC Job details: - Managing registration processes including entering/modifying registration data producing reports and registration lists - Managing onsite setup of registration and preparation and dissemination of all materials - Updating event reports on a monthly/weekly/daily basis, as progress and commitments are made -...

  • Event Registration Project Manager

    4 months ago

    London, United Kingdom George P. Johnson UK Full time

    As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events. You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks...

  • Event Registration Project Manager

    2 weeks ago

    London, United Kingdom George P. Johnson UK Full time

    As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events. You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks...

  • Event Registration Project Manager

    1 month ago

    London, United Kingdom George P. Johnson UK Full time

    Job Description As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events. You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients,...

  • Event Registration Project Manager

    5 months ago

    London,, UK, United Kingdom George P. Johnson UK Full time

    As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events.You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks to...

  • Event Registration Project Manager

    5 months ago

    London, United Kingdom George P. Johnson UK Full time

    As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events.You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks to...

  • Event Registration Project Manager

    5 months ago

    London, United Kingdom George P. Johnson UK Full time

    As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events.You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks to...

  • Event Registration Team Manager

    2 weeks ago

    London, United Kingdom George P Johnson Experience Marketing Full time

    As Registration Team Manager is responsible for supervising and overseeing the Registration Team and ensuring quality of delivery from the whole team. You will also be responsible for managing the end-to-end delivery of registration of multiple events. You will be responsible for ensuring that all projects function effectively and offer professional...

  • Event Registration Team Manager

    2 weeks ago

    London, United Kingdom George P Johnson Experience Marketing Full time

    As Registration Team Manager is responsible for supervising and overseeing the Registration Team and ensuring quality of delivery from the whole team. You will also be responsible for managing the end-to-end delivery of registration of multiple events. You will be responsible for ensuring that all projects function effectively and offer professional...