Event Registration Project Manager

4 months ago

London, United Kingdom George P. Johnson UK Full time

As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events.

You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients. You will work independently, advising clients, delegating tasks to assigned team members and exercising independent judgement in the resolution of conflicts and issues.

Key Responsibilities

  • Determine the registration scope and create, review and edit project timelines and project plan to ensure programs are on track
  • Partner with other leads where their deliverables overlap or sit under Registration.
  • Act as the primary client and internal contact for all registration related information and issues
  • Delegate responsibilities and tasks to team members and provide ongoing mentoring
  • Create and update operational documents for team members to understand the event(s) and provide training
  • Manage registration data integrity and prepare client reporting
  • Provide a consultant type role as a “Subject Matter Expert” for the client and others in the Company
  • Manage event inboxes within service level agreements
  • Manage multiple events and event roles simultaneously
  • Handle delegate payments, supplier invoicing and related tasks, when necessary
  • Plan and manage on-site registration processes and deliverables as needed
  • Work with client, suppliers, other vendors and co-workers in multiple locations and time zones
  • Organising, ordering, and managing materials and shipment for on-site

About you

  • You are FLEXIBLE - Flexibility is key and the ability to work evenings/weekends as needed and away from home/overseas as required
  • You are CURIOUS and INTERESTED - You are eager to learn and a team player always willing to support those around you
  • You are a PROBLEM SOLVER - You like to challenge yourself, be resourceful and have the ability to work independently and manage your own workload in a fast paced environment
  • You are proactive with your peers and colleagues across the business and are always willing to go the extra mile to make sure that your clients and partners are satisfied
  • You have the ability to deal with multiple requests from multiple different people with confidence and the ability to prioritise
  • You are a people person who enjoys and values the importance of good processes
  • You’re confident with using a variety of different software systems
  • You have the ability to work under pressure whilst continuing to respond to tasks quickly and efficiently
  • You demonstrate a high level of professionalism at all times
  • You communicate with clarity, conviction and persuasiveness tailored to different situations
  • You demonstrate 'active' listening skills in a variety of situations, seeking out others' ideas, are open to them and are able to take action where appropriate
  • You are able to build effective relationships, able to understand and respond to the agenda of others and are able to help unlock future client opportunities
  • You think creatively to deliver ideas/ solutions & solve problems; are able to demonstrate the ability to enhance the client's or team’s outcomes or business impact through actions & contributions
  • You understand the vision & strategy of GPJ to spot opportunities to support sustainable commercial growth
  • You are a collaborative, consultative team player with enthusiasm, passion and drive

Your Background, Skills & Experience

Essential:

  • Significant level of demonstrated project management skills are required to manage both internal & external stakeholders
  • Strong multi-tasking and time management skills to include managing concurrent tasks efficiently
  • The ability to work off a timeline and keep the project on track
  • Strong leadership skills to manage the project team
  • Strong written and verbal communication skills
  • Strong customer service skills (phone skills, in person, e-mails, chats & IMs)
  • Detail oriented, strong organisational skills
  • Previous experience in events registration, registration platforms and familiarity with standard registration deliverables.
  • Experience using Microsoft Office or Google Suite skills, especially MS Excel/Google Sheets
  • Proficient in various software applications, such as spreadsheets, databases to assemble, manipulate and/or format data and/or reports
  • Flexible working approach which will include evenings/weekends as needed and away from home/overseas as required.

Highly Desirable:

  • A good level of technical skills including database skills and comfortable working in multiple technical environments
  • Fluency or working knowledge of another European language
  • Experience within a marketing agency would be an advantage

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