Service Desk Analyst

1 week ago


Portsmouth, Portsmouth, United Kingdom Computappoint Full time

Service Desk Analyst – 4 Day Week (7am to 7pm Shifts)

Location: London & Portsmouth

Salary: Up to £28,000 base salary + 15% shift allowance (guaranteed total of £32,200 per year)

Shift Pattern: 4 days on / 4 days off (rotating 7am-7pm | 7pm-7am to cover 24x7)

Job Type: Permanent

Key Responsibilities:

  • Utilise customer-provided tools to handle multi-channel contacts from end users (phone, email, chat)
  • Troubleshoot and resolve IT issues, documenting solutions or escalating to second-line teams as needed
  • Conduct initial incident triage using troubleshooting skills and the Knowledge Base
  • Manage and update tickets within required timescales to meet SLA targets
  • Monitor system announcements, outages, and procedural updates to maintain service continuity
  • Follow shift patterns, including designated break times, and adhere to absence/holiday request procedures
  • Complete mandatory training and contribute to continuous service improvement initiatives

Requirements:

  • Previous 1st Line IT support experience
  • Strong customer service skills, ideally in a Contact Centre environment
  • Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams
  • Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting
  • Strong problem-solving skills and ability to work in a fast-paced environment
  • Excellent verbal and written communication skills to support technical and non-technical users

Desirable Skills:

  • Exposure to ITIL best practices
  • Knowledge of remote desktop support and basic network troubleshooting
  • Previous experience working in a 24x7x365 shift-based IT support role

To be considered, please ensure you complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.


  • IT Support Analyst

    2 weeks ago


    Portsmouth, Portsmouth, United Kingdom Spectrum It Recruitment Limited Full time

    IT Service Desk Analyst We have an opportunity for an experienced IT Service Desk Analyst to join a busy and growing company where you get the chance to work on IT projects as well as day-to-day support tasks.This IT Service Desk Analyst role offers a competitive salary with benefits including 5% Bonus, up 30 days holiday, up to 15% pension, a Car scheme,...

  • IT Support Analyst

    4 weeks ago


    Portsmouth, Portsmouth, United Kingdom Spectrum IT Recruitment Limited Full time

    IT Service Desk AnalystAny additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply.We have an opportunity for an experienced IT Service Desk Analyst to join a busy and growing company where you get the chance to work on IT projects as well as day-to-day support tasks.This IT Service Desk Analyst...

  • Insights Analyst

    7 days ago


    Portsmouth, Portsmouth, United Kingdom TRIA Full time

    Data Insights AnalystUp to £45,000 (potential for small flex) Hybrid - 2x per week in PortsmouthWe are representing a large company operating across Scotland and the south of England, that concentrates on the maintenance and upgrade of critical infrastructure to ensure reliable energy supply. They are looking for an Data Insights Analyst to join their...

  • Insights Analyst

    7 days ago


    Portsmouth, Portsmouth, United Kingdom TRIA Full time

    Data Insights Analyst£45,000 - £55,000Hybrid - 2x per week in PortsmouthWe are representing a large company operating across Scotland and the south of England, that concentrates on the maintenance and upgrade of critical infrastructure to ensure reliable energy supply. They are looking for an Data Insights Analyst to join their dynamic team.As the Data...


  • Portsmouth, Portsmouth, United Kingdom Brook Street Full time

    Job Description Brook Street is thrilled to present a fantastic opportunity to work for the Ministry of Defence, a part-time position as a Front desk Administrator has become available in MOD Job role reminder: Join our client team to support the DPHC in Thorney Island, Portsmouth delivering safe and effective healthcare within the firm base at...


  • Portsmouth, Portsmouth, United Kingdom CMA Recruitment Group Full time

    Business Services Group based in Portsmouth, Hampshire, has an opportunity for a commercially focussed, tenacious Senior Financial Analyst to undertake responsibility for the variance analysis and consolidation reporting for specific divisions within the Group to support effective financial decision making.What will the Senior Finance Analyst role...


  • Portsmouth, Portsmouth, United Kingdom IO Associates Full time

    Panoramic Associates are currently working with a leading UK provider of testing, inspection, and compliance services to recruit an experienced Asbestos Surveyor/Analyst. This company plays a key role in ensuring safety and regulatory compliance across various sectors, offering high-quality asbestos management solutions.Asbestos Surveyor/AnalystType:...


  • Portsmouth, Portsmouth, United Kingdom Successionwealth Full time

    Business Intelligence AnalystContracting – Initially 6 months, with the potential for extensionRemote workingWe are Succession Wealth, from "start-up" in 2009, we are now one of the leading independent financial planning and wealth management business' in the UK and part of the Aviva Group. We have over 800 employees and 200 Wealth Planners who provide...

  • Data Analyst

    2 weeks ago


    Portsmouth, Portsmouth, United Kingdom Griffin Fire Full time

    We are looking for an experienced and technical Data Analyst, with a specific skill set to join our existing data team.We are looking for an individual with Data Engineering skills who has the ability to map business requirements to technical requirements.The individual must have strong SQL and proven experience of interrogating raw data through to...


  • Portsmouth, Portsmouth, United Kingdom Cornerstone Full time

    Technology Security AnalystLocation: UK WideSalary: £53.8k - £64.6k per annum (Dependent on skills & qualifications)Perks & Benefits: Competitive pension scheme – Enhanced maternity/paternity pay – Life assurance – HolidayPlus – Cycle2work Scheme & moreReference: REQ4451We are looking for a Security Operations Analyst to join us and ensure our IT...


  • Portsmouth, Portsmouth, United Kingdom Node4 Full time

    Become a change maker and join Node4.Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.So, whether you're just starting out in your career...

  • SAP Developer

    3 weeks ago


    Portsmouth, Portsmouth, United Kingdom Ernest Gordon Recruitment Full time

    SAP Developer all levels (MoD, Defence) Portsmouth, hybrid options COMPETITIVE + Training + Progression + Company Benefits Are you a SAP Specialist looking to work for one of the largest Engineering and Defence companies in the world? Do you want to work in a globally recognised company where there are tons of opportunities to develop your technical...


  • Portsmouth, Portsmouth, United Kingdom STR Group Full time

    Account Executive Location: Basic Salary: £24,000 (Increase to £26,000 upon successful completion of the Training Academy)Are you currently working in a sales environment and looking for a new challenge? Are you naturally competitive and driven by financial success? No prior experience in recruitment or our STEM fields is required, as you will be...


  • Portsmouth, Portsmouth, United Kingdom KaneHR Full time

    Our client is a nonprofit organisation operating in Portsmouth Hampshire. They are seeking a friendly and organised receptionist to join and support their team. The successful candidate will be responsible for overseeing and managing the reception desk within the organisation as well as keeping accurate records and providing administrative support to other...


  • Portsmouth, Portsmouth, United Kingdom KaneHR Full time

    Our client is a nonprofit organisation operating in Portsmouth Hampshire. They are seeking a friendly and organised receptionist to join and support their team. The successful candidate will be responsible for overseeing and managing the reception desk within the organisation as well as keeping accurate records and providing administrative support to other...


  • Portsmouth, Portsmouth, United Kingdom HMRC Full time

    Location Bristol, Cardiff, Stratford, Manchester, Portsmouth Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. At HMRC we are committed to creating a...

  • Account Executive

    4 weeks ago


    Portsmouth, Portsmouth, United Kingdom STR Group Full time

    Account Executive Location: Portsmouth Basic Salary: £24,000 (Increase to £26,000 upon successful completion of the Training Academy)Are you currently working in a sales environment and looking for a new challenge? Are you naturally competitive and driven by financial success? If so, a career in recruitment could be the perfect next step for you No prior...


  • Portsmouth, Portsmouth, United Kingdom DXC Technology Inc. Full time

    On-site Engineer, Portsmouth page is loadedOn-site Engineer, PortsmouthApply locations GBR - HAM - PORTSMOUTH time type Full time posted on Posted Yesterday job requisition id 51543866Job Description:This role is primarily site based at Portsmouth, but will involve support for supported sites such within the vicinity. Travel for these sites will be paid...

  • SAP Developer

    4 weeks ago


    Portsmouth, United Kingdom Ernest Gordon Recruitment Full time

    SAP Developerall levels (MoD, Defence)Portsmouth, hybrid optionsCOMPETITIVE+ Training + Progression + Company BenefitsAre you a SAP Specialist looking to work for one of the largest Engineering and Defence companies in the world?Do you want to work in a globally recognised company where there are tons of opportunities to develop your technical skillset, as...

  • LGV Driver

    4 weeks ago


    Portsmouth, United Kingdom Culina Group Full time

    Providing high standard of customer service and relations to customers and suppliers always ensuring compliance with their site rules and regulations.Liaising with the Transport Operations desk to make them aware of any potential difficulties delays or any variations from original brief.Ensuring that the vehicle is always driven with the utmost concern for...


  • Portsmouth, United Kingdom SSE Full time

    Base Location:SSEN Solent Park Depot (Portsmouth) Salary:£28,072 - £32,605 pro rata + a range of other benefits to support your family, finances and wellbeing. Working Pattern:6 Month Fixed Term Contract | Full Time | Flexible First options available The role SSEN are seeking a Mobile Generation Administrator to aid the Mobile Diesel Generation Group. This...


  • Portsmouth, Hampshire, United Kingdom Reed- UNLIMITED Full time €23,000

    A basic salary of £23,000 plus monthly bonus, 25 days holidays plus public holidays, sickness absence cover, life, accidental death and disability insurance, income protection insurance, pension contribution, healthcare insurance, employee discounts and flexible benefits. What if your telephone skills are what we need to make new medicines safer for...