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Logistics Officer

2 months ago

Kingston upon Hull, United Kingdom Alchemy Global Talent Solutions Full time

We are partnering with a leading freight forwarder who are seeking a Logistics Officer to join their team in Hull.


This role will oversee all import and export tasks while maintaining client relationships, handling queries and resolving complaints.


Responsibilities

  • Respond to customer inquiries and manage interactions effectively.
  • Cultivate and sustain strong relationships to drive business growth.
  • Monitor and follow up on customer satisfaction levels.
  • Actively promote services during client engagements.
  • Lead by example, embodying company values and mentoring others.
  • Oversee and coordinate daily operational tasks.
  • Manage feedback and implement process improvements.
  • Handle import/export documentation and ensure compliance.
  • Collaborate with international partners to resolve shipping and documentation issues.
  • Negotiate costs with freight providers and subcontractors.
  • Prepare competitive proposals and tender responses.
  • Provide accurate and timely quotes for import and export services.
  • Manage and reconcile financial transactions and maintain accurate records.
  • Conduct monthly reporting and implement actions based on findings.
  • Efficiently process and approve customer invoices.
  • Keep accurate records and databases related to shipping activities.
  • Assist with various administrative and data management tasks.
  • Ensure smooth and efficient logistics operations, both administratively and operationally.


Skills Required

  • Over 3 years’ experience working in an operational role within the Freight Forwarding industry
  • Confident user of MS Office such as Work, Excel and Outlook
  • Knowledge of EU Customs best practices for import and export a distinct advantage
  • Confident on the phone and able to work well within a team