Logistics Officer
3 months ago
We are partnering with a leading freight forwarder who are seeking a Logistics Officer to join their team in Hull.
This role will oversee all import and export tasks while maintaining client relationships, handling queries and resolving complaints.
Responsibilities
- Respond to customer inquiries and manage interactions effectively.
- Cultivate and sustain strong relationships to drive business growth.
- Monitor and follow up on customer satisfaction levels.
- Actively promote services during client engagements.
- Lead by example, embodying company values and mentoring others.
- Oversee and coordinate daily operational tasks.
- Manage feedback and implement process improvements.
- Handle import/export documentation and ensure compliance.
- Collaborate with international partners to resolve shipping and documentation issues.
- Negotiate costs with freight providers and subcontractors.
- Prepare competitive proposals and tender responses.
- Provide accurate and timely quotes for import and export services.
- Manage and reconcile financial transactions and maintain accurate records.
- Conduct monthly reporting and implement actions based on findings.
- Efficiently process and approve customer invoices.
- Keep accurate records and databases related to shipping activities.
- Assist with various administrative and data management tasks.
- Ensure smooth and efficient logistics operations, both administratively and operationally.
Skills Required
- Over 3 years’ experience working in an operational role within the Freight Forwarding industry
- Confident user of MS Office such as Work, Excel and Outlook
- Knowledge of EU Customs best practices for import and export a distinct advantage
- Confident on the phone and able to work well within a team
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