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Technical Consultant

2 months ago

London Area, United Kingdom HCLTech Full time

The IT Consultant (TC) is responsible for bringing a high level of Information Technology (IT) expertise to projects, and is the point of contact for complex IT discussions.


The IT consultant will install and configure Omnicell IT solutions in customer environments.


The IT consultant will also be responsible for integrating Omnicell products into customer environments, including development of required interface solutions to 3rd party systems, owning the technical relationships with customers and partners.


Involvement also includes Proof-of-Concept and Pilot projects, cooperating with the Sales, Marketing and Product Management departments to develop the overall solution strategy.


This role covers the International division, which includes all regions outside of the USA.


Responsibilities

Understand Omnicell customer IT requirements to define adequate answers to queries (including official tender requests)

Develop technical IT architecture proposals based on each customer’s requirements

Custom Applications experience with a heavy focus on C#, as well as a deep understanding of Windows Server platforms.

Develop interfaces (required and optional) with Omnicell solutions and customers’ third party systems

Install, configure and upgrade Omnicell systems including servers and cabinets

Manage partner relationships for technical and interface development

Escalations from internal team members

Standardise and productise customer responses based on already delivered answers

Understand and prioritise interoperability requirements

Develop understanding of IT drivers, including customer’s drivers and regulation evolutions for his/her region

As required, support commercial teams by presenting IT architectures to customers

As required, bring broad IT expertise consulting to sales, implementation and service during presales and post sales activities

As required, participate to interface strategy discussions with his/her international peers, product management and engineering

As required, contribute to messages and value proposition adjustments with Solution marketing


Relational network

Develop close relationships with commercial organizations and partners/suppliers

Develop close relationship with other Omnicell organization, internationally

Interface to global product management for roadmaps for IT subjects


Personal characteristics

Excellent team player

Strong results-orientation, commercial acumen and customer centric mindset

Excellent presentation and communication skills (oral, writing, presentations) to interface with customers

Project/program management capabilities

Serviceable attitude

Strong sense of responsibility, ownership and discipline

Strong self-drive; eager for results

Willing to be a “doer”

Ability to influence and coach


Qualification/Experience

Master equivalent in IT

Expertise in IT technologies (network cybersecurity, cloud architecture, data intelligence/analytics, database-MSSQL, …)

Experience in Healthcare IT technologies, Pharmacy or clinical systems (EMR, EHR, EPMA, P2P, JHX)

Experience interfacing with both internal team members and external customers as a part of a solution-based sales process

Knowledge of IT in presales contexts

Experienced in large projects deployments

Knowledge of healthcare standards (IHE profiles, HL7..), workflows and global healthcare environment.

Fluent in English other language skills are of great asset (e.g. German, French or Spanish)

Willingness to travel 20-30% of time for customer or internal meetings