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Front of House Duty Manager – Event Operations
2 months ago
Athena, the Midlands' premier events venue, is renowned for hosting an incredible variety of events, from award dinners and vibrant music and dance shows to inspiring conferences, beautiful weddings, and glamourous Christmas parties. As a rapidly growing and successful company, we are thrilled to offer an exciting opportunity for a Front of House Duty Manager to join our expanding team full-time.
Join us and be part of a small yet dynamic team where your creativity and leadership will shape unforgettable experiences for our clients. You'll be directly involved in every aspect of event management, ensuring seamless delivery and customer satisfaction.
Your Role:
Deliver exceptional customer service from the initial enquiry to post-event follow-up
Design detailed table plans and event schedules to bring events to life.
Collaborate with clients and internal teams (such as bars, catering, and technical departments) to ensure all event needs are met seamlessly.
Coordinate and manage client information and special requests with precision.
Maintain and update our database using HubSpot CRM to keep all event details clear and concise
Serve as a key holder responsible for opening and closing the venue during events.
What We're Looking For:
The ideal candidate is an enthusiastic multitasker with a passion for delivering exceptional customer experiences. You’re not just organised—you thrive in fast-paced environments and are driven by the challenge of making things happen.
Requirements:
Exceptional organizational skills with a keen eye for detail.
Proven leadership skills in a similar role within conference or event management.
Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
The ability to remain calm and effective under pressure.
Strong computer skills, especially with event planning software and CRM systems.
Comfort working both independently and as part of a team.
Excellent communication and customer service skills.
Previous experience in hospitality or the hotel industry is required
Flexibility to work shifts, including evenings and weekends, as per the event schedule.
Why Athena?
Private medical cover with Vitality for your health and well-being.
Enjoy 28 days of holiday annually.
Pension scheme to secure your future.
Uniform provided for all events.
50% gym discount and access to our well-being program.
Get your birthday off—paid
Competitive salary starting from £29000 based on experience.
Additional Information:
7-day rotating schedule, including alternative weekends and evening shifts.
Immediate start date available.
If you’re passionate about event management and ready to take your career to the next level, apply today We will contact you if your application is successful to arrange a face-to-face interview.
