Senior Pensions Data Technician
4 weeks ago
Russell Tobin is working with a major client in the Pensions industry who needs technical people to join their Data team and take the lead on key client projects as a Senior Pensions Data Technician. You will ensure projects are completed in line with procedural and client requirements and within service level agreements all the time providing a continually improving level of customer service in terms of quality, cost and time.
Job Description:
Working with a team of technicians, specialists, and management to deliver requirements for projects within KPIs and guide the planning process, ensuring accuracy and quality of data projects, with a focus on enhancing customer relationships and improving the delivery of customer experience
Key tasks:
- Checking calculations and completing all tasks in line with current work procedures to provide input into the costing of data projects
- Supporting the team on complex cases, high-value cases, and complaints
- Complete checking to ensure accuracy is maintained
- Challenging the activities inside and outside the team to improve the customer experience
- Attending meetings or joining calls to update clients and the business on project progress
What we are looking for:
- Defined Benefit Pensions experience
- Good Excel experience, including VLOOKUP and pivot tables
- Ability to understand, interpret and input into project plans
- Ability to evaluate and track progress against a project plan
- Can identify gaps and errors in complex data
- Can interpret complex data and make recommendations
What's on offer:
- A company culture focused on individual growth to achieve collective growth
- Incentives to take part in your community and for self-care
- Flexible workplace options, from fully remote to hybrid, to accomodate your current lifestyle
Click on APPLY today and we will review your CV and contact you for next steps
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