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Service Delivery Lead

3 months ago

Milton Keynes, United Kingdom DiverseJobsMatter Full time

Job Description


About The Role


We have an exciting opportunity for an experienced Service Delivery Lead to join our team on a permanent basis, reporting into the Head of IT Service and Operations.


As the Service Delivery Lead you will work closely with the wider IT team and the key business stakeholders to promote a centre of service excellence ensuring that internal customer requirements and service expectations are understood and delivered to time.


Some of the key activities in this role will be planning, implementing and controlling the review of service provision as well as defining, negotiating and implementing service level agreements. You will be accountable for all change management activities including release and transition stage gates. With full budget responsibility for your services, you will build strong strategic partnerships with key suppliers.


Skills & experience you can bring to the role:


  • Extensive experience of IT Service Management and leading IT Service Partner teams.
  • Excellent communication skills and the ability to articulate complex technical language into business facing language
  • Strong stakeholder management making a priority of building strong relationships and communication channels.
  • Proactive ownership approach to problems and issues
  • Ability to manage multiple multi-budget, complex suppliers
  • Experience of customer journey mapping and driving the improvement to customer experience


What can we offer you?


Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, private healthcare, 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.


We have an inclusive culture, built on diversity, difference and friendship that inspires us all. What really sets us apart is how we work – not how many vehicles we sell. We learn from each other, encourage each other, and regularly challenge each other to think differently. Our people have a true passion for what they do, a genuine desire to go further for customers and to give their own careers real momentum at the same time.


The automotive industry is transforming. The rise of EVs, increased connectivity, shared mobility, changing customer expectations, and the technological revolution have brought a raft of new challenges.