Customer Service Inside Sales Executive

2 weeks ago

Barnsley, Barnsley, United Kingdom Esco Full time

About us:

Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.

Role Purpose:

To contribute to the success of Esco through detailed, efficient, office support and professionalism internally and with customers and suppliers in line with Esco business objectives. This is a detail orientated role requiring varying tasks working with all departments, requiring good judgement, organization, and the ability to remain calm and professional in all situations.

Responsibilities:

The role of CSIS will be inclusive of but not limited to the following for Esco GB Ltd.

  • Ensuring that the service sales targets and margins are achieved
  • Coordination with the factory to gain delivery times and costing where needed
  • Preparing and following up on quotations by email & phone
  • Tendering for service contracts
  • Sourcing, calling & maintaining new customers
  • Review of Client Terms & Conditions ensuring limited exposure for Esco
  • Coordination with the factory to gain delivery times and costing where needed
  • Coordinate with engineers to gain information/drawings
  • Review of customer specifications to determine requirements
  • Aid in compiling customer sales presentations
  • Prioritize quotation requests and ensure quote deadlines are met
  • Maintenance of the Reddot CRM system, ensuring the on-time follow-up for renewal of new and existing service contracts.
  • Maintaining and updating service items in the Navision accounting system
  • Sales Forecasts, Sales Reporting/Statistical assessment for BOD reports
  • Work with Esco's marketing department to develop literature, signage, and tools to be used at shows, sales events, and by customers to help Esco achieve their sales objectives
  • Coordinating with the Esco marketing department. Collate sales information/contacts for sharing with marketing for e-blasts
  • Collaborating with Esco's Service team to promote Esco service sales and utilize the service team to promote and advise on new equipment sales
  • Maintaining Esco's existing customer database

Qualifications:

  • Diploma / bachelor's degree in economics/engineering, preferably specialized in sales and marketing. Degrees in other fields are welcomed.
  • 1 years+ hands‐on customer support/Inside sales experience, efficient in handling paperwork and achieving customer satisfaction is preferred.
  • Excellent verbal and written communications skills. Ability to multi-task, prioritize, and manage time effectively.
  • Laboratory experience including working with standard equipment such a biosafety cabinet, incubator, fume hoods etc will be advantageous.
  • Proficient in MS Office like MS Word, MS Excel, MS Power Point, Outlook etc, Proficient in CRM systems.
  • Proactive attitude and shows responsibility and able to work under pressure.
  • Understanding of production and marketing techniques, including production processes and sales analysis.

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