Director of Operations

2 weeks ago

London Area, United Kingdom mum Full time

Director of Operations

Lifestyle hotel, London

c. £90-100,000 salary plus annual bonus of 20%


We are seeking a charismatic Director of Operations to oversee operations and experience at this wonderful lifestyle hotel in the heart of London.


We’re looking for an innovative and resourceful leader, a commercially minded individual who can focus on people and standards to evolve and enhance guest experience throughout the property.


Areas of responsibility:


  • Guest experience
  • Team performance
  • Leadership & management
  • Operational excellence
  • Financial performance
  • Innovation & improvement


You’ll play a key role in enhancing guest experience and drive standards across all areas of the hotel, including multiple food and beverage outlets and leisure facilities.


Team performance will be a key focus, your strategic thinking and efficient management will drive engagement and a high performing team.


You’ll monitor key performance indicators, including operating profit, guest satisfaction, and employee Net Promoter Scores (NPS), ensuring the hotel remains on track.


What we’re looking for:


We’re looking for someone with experience in a similar senior management role in hospitality, ideally in lifestyle/luxury lifestyle hotels.


You’ll have a proven track record of effective leadership, a strong operational mindset, financial acumen, and a passion for delivering exceptional guest service. Your ability to innovate, communicate, and drive improvement will be critical to your success in this role.


Closing date: Friday 15th November 2024. All applicants will receive a reply after this date.


mum hires for exciting, in-demand opportunities with forward-thinking hospitality brands. And because we like to ‘keep mum’, most of our projects are not advertised online. Please get in touch to learn more.

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