Collections Specialist

2 days ago

United Kingdom GTT Full time

Job Title: Collections Specialist (French Speaker)

Location: UK (remote)

Language Skills: Fluent in French and English (essential)


About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.


We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.


Role Summary:

The Collections Specialist is responsible for a portfolio of clients, ensuring that each client is contacted via phone and email and makes payment according to the contractual terms. In doing so, the Collections Specialist plays a key role in helping GTT to meet its cashflow targets as well as minimising levels of overdue debt and bad debt write offs. The Collections Specialist will also help to resolve disputes, working with contacts at the client and liaising with internal stakeholders in Sales, Billing and Service Delivery to understand, identify and get to the root cause. The ability to show an inquisitive mind, solve problems and push proactively to get results are qualities which will fit well with this role.


The Collections Specialist should be able to manage and drive stakeholder relationships across the business ensuring high levels of customer service and leveraging relationships to drive results for the team. Adopt a ‘continuous improvement mindset’ both to benefit the customer experience and strive to increase efficiency by process optimisation, automation and lean approach.



Duties and Responsibilities:

• Working with an assigned number of Account Managers to assist in the daily collections efforts

• Contacting all related to the accounts in the work queue daily, and provide sound collection follow-up on delinquent accounts.

• Provide support related to customer balance information, including detailed balance statements as necessary.

• Research and adjust customer accounts as necessary, including

• Confer with internal and external customers by telephone and by email to resolve past due balance and secure payment on overdue balances

• Process credit requests

• Send disconnect notices out every month by the 3rd business day and throughout the month as necessary.

• Maintain ETL (end of term liability) log and terminate customers immediately upon nonpayment.

• Maintain bad debt of .5% or less.

• Ensure aging is current and that customer issues are resolved timely.

• Ensure credits are entered timely and reviewed within 3 business days of submission.

• Approve all equipment releases to customers.

• Work with departments to develop processes as it relates to the customer and collections. Required Skills and Competencies:

• Strong analytical skills



Required Experience/Qualifications:

  • 2+ years of experience in a Collections/Accounts Receivable environment preferred
  • Demonstrable ability to hit core KPIs and targets
  • Demonstrated reporting and process improvement experience
  • Effective written and verbal communication skills
  • Strong organizational skills, with attention to detail, accuracy and accountability
  • Ability to multi-task, adapt to multiple demands and shifting/competing priorities, and deliver high quality work in a fast-paced environment
  • Proficiency in Excel and Word


Desirable Experience/Qualifications:

  • Experience in Telecommunications an advantage but not essential


Core Competencies

  • Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
  • Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
  • Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
  • Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
  • Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
  • Accountability: Understanding the importance of taking personal responsibility; ability to take personal responsibility for assignments, decisions and results, and focus on activities that have the greatest impact on meeting work commitments.
  • Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
  • Accounts Payable (A-P): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts payable practices and procedures.
  • Accounts Receivable (A-R): Knowledge of an organization's billing requirements; ability to utilize the proper tools and follow accounts receivable practices and procedures.


Universal Competencies

  • Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
  • Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration and partnership. Ability to build an environment supporting customer value creation at every level.
  • Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

  • Collections Specialist

    18 hours ago

    United Kingdom E.ON Full time

    We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone! Collections SpecialistHere's what you'll be doing npower Business Solutions (nBS) is the E.ON UK Industrial...

  • Collections Specialist

    2 days ago

    United Kingdom GTT Full time

    Job Title: Collections Specialist (French Speaker) Location: UK (remote) Language Skills: Fluent in French and English (essential) About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite...

  • Collections Specialist

    2 days ago

    United Kingdom GTT Full time

    Job Title: Collections Specialist (French Speaker) Location: UK (remote) Language Skills: Fluent in French and English (essential) About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite...

  • Collections Specialist

    6 hours ago

    United Kingdom GTT Full time

    Job Title: Collections Specialist (French Speaker) Location: UK (remote) Language Skills: Fluent in French and English (essential) About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite...

  • Telephone Collections Specialist

    3 weeks ago

    United Kingdom Kensington Mortgages Full time

    Litigation Specialist Location: Remote (UK residents only) Working Hours: Monday - Friday 09:00 - 17:30 When we started Kensington, we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later, we're the UK's leading specialist mortgage lender still blazing a trail offering people the chance to get...

  • Telephone Collections Specialist

    3 weeks ago

    United Kingdom Kensington Mortgages Full time

    Litigation Specialist Location: Remote (UK residents only) Working Hours: Monday - Friday 09:00 - 17:30 Salary: Up to £27,000 + 25 days holiday and a fantastic range of benefits which can be found HERE When we started Kensington, we were the first specialist lender to offer mortgages to people the high street turned down. Over 25 years later,...

  • Collections Specialist

    2 weeks ago

    Leeds (LS15 8ZA), United Kingdom E.ON UK PLC Remote Work Freelance Full time

    We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone! Collections Specialist Here's what you'll be doing npower Business Solutions (nBS) is the E.ON UK Industrial and...

  • Collections Specialist

    2 weeks ago

    Leeds (LS15 8ZA), United Kingdom E.ON UK PLC Full time

    We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone! Collections Specialist Here's what you'll be doing npower Business Solutions (nBS) is the E.ON UK Industrial and...

  • Digital Implementation Specialist

    2 weeks ago

    United Kingdom MBN Solutions Full time

    Digital Analytics Implementation Specialist £400 per day / 3 days a week Outside IR35 3-Month contract Central London - Remote or Onsite Options Available. We are looking for a Digital Analytics Implementation Specialist to join a central Digital Marketing team on a short-term basis. Your primary focus will be on maintaining, optimising, and...

  • Digital Implementation Specialist

    2 weeks ago

    United Kingdom MBN Solutions Full time

    Digital Analytics Implementation Specialist £400 per day / 3 days a week Outside IR35 3-Month contract Central London - Remote or Onsite Options Available. We are looking for a Digital Analytics Implementation Specialist to join a central Digital Marketing team on a short-term basis. Your primary focus will be on maintaining, optimising, and...

  • Learning and Development Specialist

    2 weeks ago

    United Kingdom Chesamel Group Full time

    Chesamel Group is an agile collective of experts based in the London Area, United Kingdom, focusing on driving extraordinary growth for forward-thinking businesses. This is a contract hybrid role for a Learning and Development Specialist at Chesamel Group. The specialist will be responsible for training and development, learning management, instructional...

  • Beverage Support Specialist

    6 days ago

    United Kingdom The Ivy Collection Full time

    Are you enthusiastic about the world of beverages and hospitality? Do you excel in a dynamic and energetic setting? Join our esteemed team as a Beverage Support Specialist at The Ivy Collection, a distinguished establishment known for its exceptional service and culinary excellence. What we provide:Attractive employee discounts for you and your...

  • Beverage Support Specialist

    4 weeks ago

    United Kingdom The Ivy Collection Full time

    Are you enthusiastic about the world of beverages and hospitality? Do you excel in a dynamic and energetic setting? Join our esteemed team as a Beverage Support Specialist at The Ivy Collection, a distinguished establishment known for its exceptional service and culinary excellence. What we provide:Attractive employee discounts for you and your...

  • Learning And Development Specialist

    2 weeks ago

    United Kingdom Chesamel Group Full time

    Company Description Chesamel Group is an agile collective of experts based in the London Area, United Kingdom, focusing on driving extraordinary growth for forward-thinking businesses. They challenge traditional thinking to deliver transformative business outcomes and create innovative solutions that fuel positive change. Role Description This is a...

  • Tagging Specialist

    2 weeks ago

    United Kingdom Harnham Full time

    Tagging Specialist Location: London, UK (Remote/Hybrid options available) I am seeking a highly skilled Tagging Specialist with expertise in Adobe Target, Adobe Data Tagging (ADT), Google Tag Manager (GTM), and Tealium. The ideal candidate will be responsible for implementing and managing comprehensive tagging strategies to ensure accurate data...

  • Tagging Specialist

    2 weeks ago

    United Kingdom Harnham Full time

    Tagging Specialist Location: London, UK (Remote/Hybrid options available) I am seeking a highly skilled Tagging Specialist with expertise in Adobe Target, Adobe Data Tagging (ADT), Google Tag Manager (GTM), and Tealium. The ideal candidate will be responsible for implementing and managing comprehensive tagging strategies to ensure accurate data...

  • Communication Specialist

    1 week ago

    United Kingdom Biosynth Full time

    We take great pride in our vast range of chemical and biochemical products and services, and our high standards extend through our great people who share our values and desire to do the very best job possible every day. We are currently looking for a Communications Specialist, to cover maternity leave on a part time basis. The main responsibilities will...

  • Communication Specialist

    1 week ago

    United Kingdom Biosynth Full time

    We take great pride in our vast range of chemical and biochemical products and services, and our high standards extend through our great people who share our values and desire to do the very best job possible every day. We are currently looking for a Communications Specialist, to cover maternity leave on a part time basis. The main responsibilities will...

  • Head Of Building Performance

    2 weeks ago

    United Kingdom MIDAS Specialist Recruitment Full time

    We are looking for a Head of Energy and Sustainability for our client's award-winning Built Environment Consultancy. This will be a key role growing the existing sustainability service and managing the overall sustainability team. This is an exciting opportunity to lead the growth of the business, implementating sustainable practices within the built...

  • Networks Specialist

    2 weeks ago

    United Kingdom Stratospherec Limited Full time

    A leading provider of Education ICT solutions is seeking an Network Engineer to join the managed service team. The organisation brings together a team with over seventy-five years of collective experience, specialising in consultancy, infrastructure services, network development, and managed support services for educational establishments in the UK. ...