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Front of House Coordinator
4 weeks ago
Front of House Coordinator – Aesthetic Clinic
A prestigious aesthetics clinic is seeking a Front of House Coordinator to deliver an exceptional client experience in a high-end, customer-focused environment. This is an opportunity to join a professional, caring, and dedicated team, ensuring a seamless and welcoming patient journey.
Role Overview
The Front of House Coordinator will be responsible for managing the client experience, from greeting patients to handling enquiries, bookings, and payments. This role requires excellent communication skills, the ability to multitask in a fast-paced setting, and a proactive approach to supporting clinic operations.
Key Responsibilities
- Provide a warm and professional welcome to all clients, ensuring a flawless patient journey.
- Handle phone and email enquiries, offering expert guidance on treatments and services.
- Manage bookings, process payments, and maintain accurate client records.
- Support the day-to-day operations of the clinic, including opening and closing procedures.
- Ensure the reception area and clinic are presented to a high standard.
- Monitor stock levels and assist with administrative tasks.
- Represent the clinic at open days and industry events.
Candidate Profile
- Minimum of 2 years' experience in a high-end, customer-facing environment.
- Exceptional customer service skills, with a passion for delivering a luxury client experience.
- A people person – approachable, a great listener, and able to build strong relationships.
- Proactive and adaptable, thriving in a fast-paced environment.
- Interest in aesthetics, wellness, or luxury services.
- Strong IT and administrative skills, with experience using booking and diary management systems.
- Availability to work alternative weekends (full-day Saturday and half-day Sunday).
Compensation & Benefits
- Competitive salary based on experience.
- Career development opportunities within a multi-award-winning clinic.
- Supportive and professional team culture.
If you are passionate about providing outstanding client service and want to be part of a highly regarded aesthetics clinic, apply now
