Customer Service Executive

2 weeks ago

Batley, United Kingdom Gem Scientific Ltd Full time

Come and join our small, fun & friendly team, based in Batley.


As a confident Customer Service Executive, you will have a true passion for putting the customer at the heart of everything you do and provide a second to none customer experience?


Key responsibilities:


  • Communicating with existing customers to understand their needs and requirements and identify sales opportunities.
  • Cross-sell and up-sell additional services and products.
  • Actively make sure that customers are satisfied with their purchases.
  • Clearly communicate customer requirements internally to ensure customer and company expectations are met.


The Ideal Candidate:


  • Experience working in a Sales Admin role using a CRM.
  • Strong administration skills and attention to detail.
  • Ability to time management, multi-task and prioritise your workload.
  • Excellent written and verbal communication and presentation skills.
  • Proficient in Excel.
  • Ability to use own initiative and have the confidence to identify and develop relationships with key decision makers in target organisations.
  • Hard working, self-motivated and enthusiastic.


Nice to have:


  • Experience in warm calling current customers with the ability to upsell.


To learn more about us: About Us | Gem Scientific


What we offer:


We are very customer-focused, and our success is thanks to the personal service we offer. The post holder is expected to uphold our image of being approachable and supportive.


Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:

  • Competitive salary (please note there is no commission on the role)
  • 25 days annual leave plus Bank Holidays
  • Company pension
  • Enhanced Maternity and Paternity leave
  • Open-planned office with a small, friendly, and sociable teams with staff events
  • Free Parking
  • Relaxed Dress code
  • Company profit bonus schemes
  • 24/7 Employee Assistance Programme – offer all employees access to a positive, preventative programme of information, helpful resources, referrals, counselling, training and services to help you cope with events and issues in your everyday work and personal life.
  • Career opportunities for development and progression
  • Work life balance – we work Monday-Friday to serve our customers

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