Complaints Manager
1 month ago
We are working with the UK's leading Pet insurer to find a Complaints Officer. With a fantastic culture and hybrid working offering 4 days per week woring remotely, this is a great opportunity to advance your career in a progressive and purpose-led organisation.
The Complaints Officer will be responsible for effectively resolving and co-ordinating customer complaints and reporting processes within regulatory timelines in an award winning, fast growing, and exciting company providing animal insurance.
Main Responsibilities & Duties:
- Complaints Co-ordination – Ensure that all complaints received are correctly identified, logged, acknowledged and responded to within FCA regulatory timelines
- Thoroughly investigate and respond to customer complaints in line with The Financial Conduct Authority’s (FCA) regulatory expectations, Agria’s internal complaints handling policy and processes and the requirements of the Financial Ombudsman Service
- Collaborate, provide support and complaints advice to operational areas as required
- Support the production of Complaint Management Information and regulatory reporting
- Act to deliver a good customer outcome and have the customer’s interests at heart
- To draft and issue final response letters on resolution of complaints
- Complete root cause/trend analysis and report on findings, along with recommendations to reduce complaint volumes or to improve business policy, process and Terms & Conditions
- Collate information for provision to the Financial Ombudsman Service (FOS) and draft any necessary accompanying documentation/complaint summary
- Identify training needs and knowledge gaps through complaints analysis
- Design & deliver Complaints handling training to Operational areas as required
- Adhere to Health & Safety requirements & legislation at all times
- Adhere to the FCA Conduct Rules applying to this role
- Be fully conversant and adhere to company and departmental policies and procedures all times
- Carry out additional duties as requested by management to meet business needs
- Attend and undertake relevant training, meetings and company events as required and to meet annual Continuing Professional Development requirements
Paying circa £30,000 plus benefits.
-
Complaints Manager
1 month ago
Buckinghamshire, United Kingdom Rise Above Consulting Full timeWe are working with the UK's leading Pet insurer to find a Complaints Officer. With a fantastic culture and hybrid working offering 4 days per week woring remotely, this is a great opportunity to advance your career in a progressive and purpose-led organisation.The Complaints Officer will be responsible for effectively resolving and co-ordinating...
-
Complaints Manager
1 month ago
Buckinghamshire, United Kingdom Rise Above Consulting Full timeWe are working with the UK's leading Pet insurer to find a Complaints Officer. With a fantastic culture and hybrid working offering 4 days per week woring remotely, this is a great opportunity to advance your career in a progressive and purpose-led organisation.The Complaints Officer will be responsible for effectively resolving and co-ordinating customer...
-
Complaints Manager
1 month ago
Buckinghamshire, United Kingdom Rise Above Consulting Full time €30,000We are working with the UK's leading Pet insurer to find a Complaints Officer. With a fantastic culture and hybrid working offering 4 days per week woring remotely, this is a great opportunity to advance your career in a progressive and purpose-led organisation. The Complaints Officer will be responsible for effectively resolving and co-ordinating...
-
Pharmaceutical Complaints Coordinator
3 weeks ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaints Intake Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and Management: Receive, document, and investigate customer...
-
Complaint Resolution Specialist
1 day ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
1 day ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
1 day ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
2 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Provide initial triaging of complaints from all...
-
Complaint Resolution Specialist
2 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Provide initial triaging of complaints from all...
-
Complaint Resolution Specialist
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
1 day ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaints Resolution Specialist
3 weeks ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and Management: Receive and process customer complaints,...
-
Complaint Resolution Specialist
1 day ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
1 day ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Pharmaceutical Complaints Coordinator
3 weeks ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and Management: Receive and process...
-
Complaint Resolution Specialist
1 day ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
-
Complaint Resolution Specialist
1 day ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
