Complaint Resolution Specialist
3 days ago
At SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.
Key Responsibilities:- Initial triage of complaints from all channels and serve as the first point of contact with customers
- Ensure accuracy of data from customers to make the initial identification of the complaint code
- Conduct data entry and coordination of work through the appropriate channels as determined by established business rules
- Handle escalations for complex complaints and serve as a subject matter expert in designated products
- Complete the intake process of complaints through phone and email into the Complaint Intake Systems
- Communicate and cooperate with customers and distributors involved in reported complaints
- Internal communication and cooperation with relevant local or global stakeholders in other departments involved with complaints management
- Support more complex complaints that are escalated
- Decide whether a replacement, credit, or warranty claim is warranted, and notify the appropriate stakeholders to complete the process
- Experience in a Quality environment or customer service support role, preferably in a healthcare setting
- High quality customer service skills
- Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products
- Computer skills and ability to navigate through software systems
- A fairly good command of the English language
Must speak German or Dutch
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Complaint Resolution Specialist
2 hours ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
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Complaint Resolution Specialist
3 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
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Complaint Resolution Specialist
19 hours ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Provide initial triaging of complaints from all...
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Complaint Resolution Specialist
2 hours ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
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Complaint Resolution Specialist
18 hours ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Provide initial triaging of complaints from all...
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Complaint Resolution Specialist
3 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
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Complaint Resolution Specialist
2 hours ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
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Complaint Resolution Specialist
2 hours ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
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Complaint Resolution Specialist
37 minutes ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob Title: Complaint Resolution SpecialistAt SRG, we are seeking a highly skilled Complaint Resolution Specialist to join our team. As a key member of our Quality Assurance department, you will play a crucial role in ensuring the highest level of customer satisfaction and quality standards.Key Responsibilities:Initial triage of complaints from all channels...
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Bilingual Complaint Resolution Specialist
1 month ago
Marlow, Buckinghamshire, United Kingdom SRG Full timePosition: Bilingual Complaint Resolution Specialist - Proficient in Spanish and an additional language (German or Dutch) Contract Duration: 12 months Work Arrangement: Hybrid (2-3 days in the office) The Bilingual Complaint Resolution Specialist is responsible for assisting the PMQA team by managing the initial assessment of complaints received through...
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Complaints Resolution Specialist
3 weeks ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and Management: Receive and process customer complaints,...
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Complaints Resolution Specialist
3 weeks ago
Marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and Management: Receive and process customer complaints...
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Complaints Resolution Specialist
3 weeks ago
Marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and Management: Receive and process customer complaints,...
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Complaints Resolution Specialist
3 weeks ago
Marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaints Resolution Specialist to join our team at SRG. As a key member of our Quality Assurance department, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplaint Intake and Management: Receive and process customer complaints,...
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Complaint Resolution Specialist
3 days ago
marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaint Resolution Specialist to join our team at SRG. As a key member of our Client Services department, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplete the intake process of complaints through phone and email into the Complaint Intake...
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Complaint Resolution Specialist
3 days ago
marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Complaint Resolution Specialist to join our team at SRG. As a key member of our Client Services department, you will be responsible for resolving customer complaints in a timely and professional manner.Key ResponsibilitiesComplete the intake process of complaints through phone and email into the Complaint Intake...
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Complaints Resolution Specialist
18 hours ago
Marlow, United Kingdom SRG Full timeJob Title: Complaints Intake AnalystAt SRG, we are seeking a highly skilled Complaints Intake Analyst to join our team. As a key member of our Quality Assurance department, you will play a critical role in ensuring the timely and effective resolution of customer complaints.Responsibilities:Manage the intake process of complaints through phone and email,...
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Complaints Resolution Specialist
17 hours ago
Marlow, United Kingdom SRG Full timeJob Title: Complaints Intake AnalystAt SRG, we are seeking a highly skilled Complaints Intake Analyst to join our team. As a key member of our Quality Assurance department, you will play a critical role in ensuring the timely and effective resolution of customer complaints.Responsibilities:Manage the intake process of complaints through phone and email,...
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Complaints Resolution Specialist
1 week ago
Marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly detail-oriented and customer-focused Complaints Intake and Resolution Analyst to join our team at SRG. As a key member of our Quality team, you will be responsible for managing the intake process of complaints, ensuring timely and effective resolution, and maintaining high-quality customer service standards.Key...
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Complaints Resolution Specialist
1 week ago
Marlow, United Kingdom SRG Full timeJob SummaryWe are seeking a highly detail-oriented and customer-focused Complaints Intake and Resolution Analyst to join our team at SRG. As a key member of our Quality team, you will be responsible for managing the intake process of complaints, ensuring timely and effective resolution, and maintaining high-quality customer service standards.Key...