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Contract Manager

2 months ago

Swadlincote, United Kingdom Empire Group Recruitment Full time

In this role as Contract Manager you will undertake contracts management duties. Ensure the provision of an efficient and effective FM service to the client, ensuring professional and proactive management of the client’s property and facilities support services.


To deliver excellent customer service and exceed client’s expectations, with relationship management of key client stakeholders and client personnel of utmost importance. Strategic planning and continuous re-engineering of the supply chain and service standards. Landlord liaison as appropriate.


  • Support the implementation of Electrical Safety, High Risk Systems and Engineering Policy, Process and Guidance.
  • Audit compliance of the contracts in UK with statutory regulations, legislation and best practice in field of expertise
  • Provide advice to contracts on maintenance Standards for Engineering Systems
  • Be an active member of the on-call Rota to be available outside of core service hours to handle job-related activities and emergencies out-of-hours.
  • Communicate updates to statutory regulations, legislation and best practice with stakeholders in field of expertise
  • Continuous improvement and monitoring of the companies safe system of work identifying and recommending areas of improvement.
  • Ongoing mentoring and assessment of appointed persons, review potential candidates for AP roles.
  • Ongoing development and role out of appointment process.
  • Review training content and request changes as appropriate
  • Be the lead in the BU for all H&S related matters
  • Overall responsibility for service and contract compliance within area of responsibility to ensure all services meet the client’s requirements and standards.
  • Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service and any concerns to be dealt with effectively and communicated accordingly.
  • Daily Management interface between Business Services and customer to ensure Service Level Agreements are met.
  • Become a recognised figure head for the facilities operation and integrate with the client by building strong customer relationships.
  • Effective communication and reporting on all service lines with the client, peers, and management team all while delivering quality services in a cost and operationally effective manner.
  • Monitor contracts through key management staff, ensuring value for money and innovative service is provided.
  • Professional, operational, and strategic management of the entire supply chain and service delivery whilst demonstrating supply chain cost savings and value add through continuous improvement and performance measurement.


Small-Scale Project Management, to include:

  1. Following standard processes.
  2. Project initiation – calculating budgets, teams, and resources.
  3. Setting goals and objectives.
  4. Managing and monitoring whole lifespan of projects.
  5. Identifying risks and managing them appropriately to ensure on-time delivery.
  6. Regular reporting.


  • Management and control of budgets, financial targets, and financial processes, producing timely and accurate reports with narration on all variances.
  • Develop and maintain strong relationships within the client organization and GSH business.
  • Manage the coordination of internal moves for all moves, adds and changes, including coordination with users, technology and termination proceeds
  • Ownership and management of H&S system compliance to include supply chain activity.
  • Production of timely and appropriate management information and attend meetings with client and assist with preparation of reports.
  • Undertake contractual, compliance and technical audits, daily inspections and walkthroughs covering both hard and soft services.
  • Be appointed by the company as National Authorising Engineer in the United Kingdom.
  • Respond to internal requests and questions in a helpful and timely manner, communicating effectively with users regarding all requests to ensure appropriate expectations are established.
  • Facilitate the resolution of issues regarding administrative, facilities services and janitorial requests promptly and thoroughly. Provide follow up to verify work performed satisfactorily.
  • Understand current and anticipated customer needs demonstrating professionalism, courtesy, and sensitivity in all contacts.
  • Develop a working knowledge of client work processes, workplace culture and policies essential for effective service delivery to users.
  • Writing of the monthly performance reports.
  • Financial planning related to facilities management
  • Lead and manage any facilities staff including external suppliers / contractors to ensure smooth business operations
  • Liaise and negotiate with vendors and external stakeholders on office procurement, leasing, office renovation or relocation and other facilities contracts
  • Maintain a high level of technical knowledge in field of expertise.
  • Improve policies and procedures related to field of expertise
  • Be an excellent communicator, and a team player with good people management skills.
  • Accept change, work flexibly and have good negotiation skills and commercial acumen.
  • Maintain good numeracy skills and experience of managing budgets.
  • Establish and grow network within the FM industry with management of HSE.
  • Keep safety competence with NEBOSH General Certificate or equivalent.
  • Maintain Authorising Engineer qualifications.
  • Maintain Confined Spaces Authorised Person qualification.
  • Maintain High Voltage Electrical Authorised Person qualification.
  • Work to safe systems of work and continue improvement.
  • Maintain excellent proficiency with Excel and Word.
  • Be detail-oriented and good multi-tasking skills.


Complete any other tasks, duties and assignments in line with business needs and as required by the line manager.