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Manager – IT Change Management

3 months ago

Bristol, United Kingdom AXA Full time
Context

As part of the Globalization of AXA GO operations and the IPC TOM stream of Harmony Program, the Change Management function is being globalized and will manage off GO changes through a global team, starting with Europe, Asia and Americas to follow. This role is the new Manager position to manage the team as well as the transition of the upcoming scopes.

Job Purpose

Manage the team of IT Change Managers for GO, based in Europe, Asia and Americas. The scope will extend along with the IPC TOM roll out.

Ensure all GO Changes are of quality and contribute to the QoS objectives of GO, follow the agreed processes and are well coordinated with Product teams and Entities impacted

Participate in the IPC TOM Transition project, support transition of OpCo scope and embed new members in the team at the path of the integrated scopes.

Progressively transition the IT Change Process to the target including all Silva updates

Main Activities

Team Management

· Lead and manage a team of 10 Change Managers from July 2024, providing guidance, support and mentorship. The size of the team will evolve along with the deployment of IPC TOM.

· As this is a new virtual team, create the team cohesion, working methods and practices as well as sense of purpose, to be measured through Pulse results

· Complete all HR responsibilities related to this team (objective setting, end of year reviews, performance management, recruitment …)

· Develop and implement IT change management policies, procedures, and processes to support the organization's goals and objectives.

· Collaborate with IT teams and business units to ensure that changes are planned, approved, and implemented effectively.

· Monitor and report on the progress of change management activities, identifying and addressing any issues or risks that may arise.

· Continuously improve the change management process by identifying opportunities for optimization and efficiency.

· Act as first point of escalation for any necessary arbitration, escalate as necessary to higher management.

· Monitor measurement of the process KPIs, analyse of results and development of suitable improvement plans to enhance maturity of change process and operational impacts

Transition Project

· As part of the IPC TOM Transition project, lead the Change Management stream

· Transition the agreed current scope for OpCo changes to the entities, and gather the remaining team creating a cohesive team to cover all GO changes

· Manage the pilot of the target Change Process and CAB structure with a product line, establish outcome and get agreement of Steer Co for roll out

· Manage the roll out of target Process and CABs to all products

· Strong stakeholder management of products and Entities to ensure alignment and concerns are addressed

· Participate in all necessary steering committees

· Identify and document any changes to processes, deploy with support from IT Standardisation Program. Work closely with the GPO during the project to ensure global processes stay relevant

· Identify any changes needed to Silva and manage enhancements with Silva team

Your Profile

PROFILE

Experience

Experience in Change Management
Experience and knowledge of IT Operations
Have worked within a Global organization
Experience on deploying ITIL processes

Soft Skills

Constructive and pro-active stakeholder management to gain recognition of the Change process and its contribution to QoS and operations
Excellent communication skills to various levels, in English
Energizes a community to actively support process adoption, adherence and continuous feedback.

Strategic and Organisational Change Management

Driving the adherence to the new process
Ensuring right focus on added value activities
Appling continuous improvement as a standard practice

About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

State-of-the-art Data Technology to drive customer experience
State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
High-Performing Global Team for stronger partnerships with AXA entities

What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.