IT Service Desk Analyst

2 days ago

Manchester Area, United Kingdom IKO Waterproofing and Insulation EU Full time

IKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you’re passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you

About Us

IKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with a global presence. Our values – quality, integrity, and trustworthiness – drive our success, and we are committed to fostering a positive and inclusive workplace.

What You’ll Do

As an IT Service Desk Analyst, you’ll play a critical role in providing IT support across multiple platforms for our team worldwide. Key responsibilities include:

Operational Delivery

  • Provide first-level response, triage, and troubleshooting for IT support requests across multiple channels and global locations, adhering to service metrics, SLAs, and OLAs.
  • Deliver 2nd-level support, including deskside assistance and occasional travel to regional sites, while ensuring accurate ticket documentation, prioritization, and escalation when required.
  • Identify trends in incidents to aid problem management, record system outages, and provide basic end-user training on IT tools and processes.
  • Manage IT equipment tracking and recovery, coordinate vendor escalations, and author or update knowledge base articles and technical documentation.
  • Participate in on-call rotations for after-hours support and follow IT service management practices, including change, incident, and problem management processes.


What We’re Looking For

Our ideal candidate has:

  • A Bachelor’s degree in IT, Computer Science, or a related field.
  • 2+ years of Level 1 IT support experience (Level 2 experience is a plus).
  • Strong technical knowledge of Windows PCs, macOS, M365, and Active Directory.
  • Excellent customer service skills and a team-oriented mindset.
  • Certification in ITIL Foundation, Apple Certified Support, or similar is a bonus.


What We Offer

  • Employee support and mental wellness programs.
  • An opportunity to grow your career within a stable and industry-leading company.


Ready to Apply?

Bring your troubleshooting skills and collaborative mindset to a company that values innovation and customer satisfaction. Join us in building a brighter future at IKO

  • IT Service Desk Analyst

    2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided...

  • IT Service Desk Analyst

    2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    2 days ago

    Manchester Area, United Kingdom IKO Waterproofing and Insulation EU Full time

    IKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you’re passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you! About Us IKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with...

  • Service Desk Analyst

    1 week ago

    Manchester, United Kingdom Ultimate Performance Full time

    The Business Ultimate Performance (U.P.)has forged a reputation as the world's foremost body transformation experts, delivering exceptional client results under the mantra "maximum results, minimum time".The business has grown to become the world's only truly international personal training company, with 25 private personal training facilities across the...

  • It Service Desk Analyst

    1 day ago

    Manchester, United Kingdom Iko Waterproofing And Insulation Eu Full time

    IKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team.If you're passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you!About Us IKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with a...

  • IT Service Desk Analyst/1st Line Support Analyst

    3 weeks ago

    Manchester, United Kingdom DGH Recruitment Ltd. Full time

    Job Description IT Service Desk Analyst/1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst/1st Line Support Analyst to join our Manchester based global law firm on a permanent basis.IT Service Desk Analyst/1st Line Support AnalystKey Responsibilities: Providing a professional and consistent level of Technology support to all...

  • Service Desk Analyst

    3 months ago

    Manchester Area, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Service Desk Analyst

    3 months ago

    Manchester Area, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Service Desk Analyst

    3 months ago

    Manchester Area, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • It Service Desk Analyst

    3 weeks ago

    Manchester, United Kingdom Dgh Recruitment Full time

    IT Service Desk Analyst / 1st Line Support Analyst Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis.IT Service Desk Analyst / 1st Line...

  • Service Desk Operations Analyst

    4 weeks ago

    London Area, United Kingdom Senitor Associates Full time

    Service Desk Operations AnalystWe are looking for a highly skilled Service Desk Operations Analyst to join our fast-paced tech team in Central London. In this role, you will be responsible for providing technical support to our users, ensuring they receive prompt and effective solutions to their queries.Your key responsibilities will include taking pride in...

  • Technical IT Service Desk Analyst Manager

    5 days ago

    Manchester, United Kingdom Adalta Solutions Full time

    Are you a skilled Technical Service Desk Analyst looking for a new challenge? We are seeking an experienced professional to join our team as a Technical IT Service Desk Analyst Manager.Responsibilities:Leading a team of Technical Service Desk AnalystsProviding technical support for new servicesMaintaining good knowledge of corporate IT servicesDeveloping and...

  • Service Desk Analyst-2nd Line

    6 months ago

    Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 2nd Line -SharePoint-OnePoint-Office 365 - Windows 10 - Manchester/Remote - to £35k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 3 years’ experience with 2nd line support, Active Directory, Office 365, Windows 10, SharePoint, OnePoint, VPN, Antivirus and...

  • Service Desk Analyst-1st Line

    6 months ago

    Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 1st Line -Office 365 - Windows 10 - Manchester/Remote - to £28k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 2 years’ experience with 1st line support, Active Directory, Office 365, Windows 10, Password reset, networking, account setting and excellent...

  • IT Service Desk Analyst

    3 days ago

    Manchester, United Kingdom IKO Waterproofing and Insulation EU Full time

    IKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you’re passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you! About Us IKO Industries Ltd. is a leader in the manufacturing of roofing and building materials...

  • IT Service Desk Analyst

    2 days ago

    Manchester, United Kingdom IKO Waterproofing and Insulation EU Full time

    IKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you’re passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you! About Us IKO Industries Ltd. is a leader in the manufacturing of roofing and building materials...

  • IT Service Desk Analyst

    3 days ago

    Manchester, United Kingdom IKO Waterproofing and Insulation EU Full time

    IKO Industries is looking for a dedicated and customer-focused IT Service Desk Analyst to join our dynamic Global IT Service Desk team. If you’re passionate about troubleshooting, technology, and delivering excellent support, this opportunity is for you!About UsIKO Industries Ltd. is a leader in the manufacturing of roofing and building materials with a...

  • Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DVF Recruitment Full time

    IT Support Analyst | Law FirmAn leading international law firm who require an IT Support Analyst to provide 1st and 2nd line support. They must have Windows 10 Professional experience and a practical understanding of Active Directory. Experience of networking technologies and knowledge of Citrix is essential along with working knowledge of Document...

  • Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DVF Recruitment Full time

    IT Support Analyst | Law Firm An leading international law firm who require an IT Support Analyst to provide 1st and 2nd line support. They must have Windows 10 Professional experience and a practical understanding of Active Directory. Experience of networking technologies and knowledge of Citrix is essential along with working knowledge of Document...