Application Support Analyst

3 weeks ago


London Area, United Kingdom DGH Recruitment Full time

Application Support Analyst


A fantastic opportunity has arisen for an Application Support Analyst to join a London based global law firm on a permanent basis.


Application Support Analyst


Summary:


The primary objective of this position is to facilitate and enhance the provision of outstanding customer service, enhance operational effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions.


Application Support Analyst


Key Responsibilities:


• Provide comprehensive support for Document Management and Knowledge Management

applications issues, collaborating with the infrastructure team, other IT teams, project

teams and suppliers.


• Own the management of one or more critical business applications through their life cycle,


co-ordinating and managing upgrades for these.


• Troubleshooting complex incidents and service and change requests through appropriate


channels.


Application Support Analyst


Attributes/Skills:


• Proven expertise supporting iManage and other bespoke legal applications


• Must have experience of supporting, troubleshooting and configuring business applications

(cloud-based and on-prem).


• Expertise in an Application Support role in a law firm


Application Support Analyst



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