Desktop Support Engineer

1 week ago


London Area, United Kingdom RedRock Consulting Full time

Second Line Desktop Support - 3-months - £250p/d Inside IR35 - Westminster (Hybrid)


We are seeking an IT Support Specialist to enhance our technical support team. In this role, you will address complex desktop-related issues and ensure efficient resolution of support tickets.


Key Responsibilities:


Technical Support

  • Provide second-line support for hardware, software, and network issues.
  • Resolve escalated support tickets quickly to minimise downtime.


Collaboration

  • Work with first-line support to ensure smooth issue transitions.
  • Share insights and best practices to enhance customer service.


Documentation

  • Document support processes, solutions, and configurations for future reference.
  • Update documentation regularly to reflect current practices.


Quality Assurance

  • Assist in testing security patches, IT changes, and new software before deployment.
  • Ensure compliance with security protocols during updates.


Cyber Security

  • CompTIA Security+


NOTE: Candidates will be shortlisted for this position on Monday 6th January



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