Desktop Support Engineer

6 hours ago


London Area, United Kingdom RED Global Full time

Key Responsibilities:


Provide technical support and troubleshoot hardware/software issues during Windows 11 migration.

Ensure device compatibility and proper configuration with Windows 11.

Perform data backup and recovery to prevent data loss.

Collaborate with IT team for a smooth transition to Windows 11.

Document and report migration issues and challenges.

Offer training and support to end-users on Windows 11.

Stay updated on Windows 11 features and best practices.

Qualifications:


Proven experience in desktop support or similar role.

Strong knowledge of Windows 11 and migration processes.

Excellent troubleshooting, problem-solving, and communication skills.

Ability to work independently and in a team.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.

Preferred Skills:


Familiarity with Microsoft Office Suite and common software.

Experience with data backup, recovery, and system administration.



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