Collections Officer
3 weeks ago
Job Title: Collections Executive (German-Speaking)
Location: London (Holborn)
Department: Finance/Collections
Reporting to: Collections Manager
About Us:
We are a global embedded financing platform revolutionizing the way businesses access capital. Our innovative solutions empower companies to unlock their growth potential with flexible financing options. As part of our expanding operations, we are seeking a dedicated Collections Executive with fluency in German to join our dynamic team.
Role Overview:
The Collections Executive will play a critical role in managing and improving the efficiency of our collections process. You will be responsible for handling a portfolio of clients, ensuring timely payments, resolving disputes, and maintaining strong relationships with our German-speaking clientele.
Key Responsibilities:
Account Management:
- Manage collections for assigned accounts across German-speaking regions.
- Maintain accurate and up-to-date records of client interactions and payment statuses.
Collections Process:
- Contact customers to remind them of outstanding payments via phone, email, and other communication channels.
- Negotiate payment plans and settlement agreements in accordance with company policies.
- Identify and escalate accounts requiring further action or legal proceedings.
Relationship Management:
- Develop and maintain strong relationships with clients to ensure payment commitments.
- Address and resolve customer disputes or concerns promptly and professionally.
Reporting & Analysis:
- Prepare and maintain regular reports on collection activities, outstanding balances, and recovery rates.
- Analyze payment trends to identify risk areas and recommend process improvements.
Compliance:
- Ensure adherence to local and international financial regulations, especially in German-speaking regions.
- Maintain the highest level of confidentiality and professionalism.
Qualifications:
- Language Skills: Fluency in German and English (both written and spoken) is mandatory.
- Experience: 1+ years of experience in collections, credit control, or a related role, preferably in the financial services or fintech industry.
Skills:
- Strong negotiation and problem-solving skills.
- Excellent interpersonal and communication skills.
- High attention to detail and ability to work under pressure.
- Technical Proficiency: Familiarity with collections software and CRM systems.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for growth within a fast-paced, global organization.
- A collaborative and inclusive work environment.
Join us to be part of a transformative journey in embedded finance and make a tangible impact on businesses worldwide.
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