Application Support Technician

3 weeks ago

Northwood, United Kingdom LDNY People Full time

Role: Application support technician

Contract role until the end of Dec 2024

Location: Northwood, UK.

Must have SC/DV or NATO security clearance


Scope of role:


Technician responsible for assisting in shore-based system administration services for a variety of command and control information systems


 Provides expertise to install, configure and set-to-work servers onboard NATO flagships;

 Responsible for the day-to-day system administration of the hardware and software of the currently fielded version of supported systems;

 Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to the assigned System Manager;

 Executes proper preventive maintenance plans under the guidance of senior section members;

 Ensures all technical and service-oriented documentation pertaining to assigned systems is prepared, properly stored and kept up-to-date. Ensures Configuration Control data is reported

properly and in a timely manner;

 Provides technical guidance on all assigned hardware and software to other technicians of the cell. Leads troubleshooting efforts on assigned systems as required;

 Provides assistance with system fault resolution to the Centralised Service Desk;

 Provides support for Flagship handovers for those nations involved in the Standing Naval Forces (SNF's). This may include deployment to the geographical locations at which the handovers

are staged;

 Provides assistance and technical advice to other staff of the CSU Northwood for all aspects of systems supported by the cell;

 Maintains a close liaison with other technicians and engineers in the CSU Northwood;

 Stays abreast of technological developments relevant to the area of work;

 Performs other duties as may be required.


Skills and Experience required

  • Higher vocational training in a relevant discipline with 3 years post- related experience. Or a secondary educational qualification with proven post-related experience;
  • Proven Experience in administering, testing, and deploying applications at both the server and the user level;
  • Recent experience with functional applications within a Windows and UNIX in a large scale service-oriented environment;
  • Knowledge of current Windows/UNIX operating systems and common Windows desktop applications;
  • Knowledge of database principles, experience in database administration and SQL;
  • Good knowledge and experience with the implementation and support of workstation and application virtualisation technology and techniques;
  • Experience in Incident and Problem Management;
  • Experience of working within a customer support environment;
  • Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners;
  • Knowledge of mainstream ICT technologies, such as Active Directory, Group Policy, MS Exchange, Antivirus, DHCP, DNS;
  • Experience of Configuration Management and Service Asset Management;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • ITIL Foundation certificate;
  • NATO Maritime C2 Systems training courses;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.

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