Senior field support technician

3 weeks ago

Liverpool, United Kingdom DVF Recruitment Full time

I am partnered with a national commercial law firm who are seeking a skilled Senior IT Support Technician to provide invaluable 1st and 2nd line support to their team of legal professionals. This is a mix of remote working and coming into the office (Northwest England) when required to deal with any IT issues.


Role Responsibilities:

  • Provide comprehensive 1st and 2nd line support to lawyers and staff, ensuring minimal downtime and maximum productivity.
  • Monitor hardware and software upgrades, implementing changes seamlessly to optimize system performance.
  • Liaise effectively with 3rd party IT providers to troubleshoot and resolve complex technical issues.
  • Manage software licenses, including Office 365, ensuring compliance and cost-effectiveness.
  • Demonstrate proficiency in supporting Microsoft 365 and other essential software products such as Adobe, Mimecast, Docusign, and RMM/MDM.
  • Oversee hosted systems used in the legal profession, including the firm’s Case Management System, to maintain operational efficiency.


Skills Requirements:

  • Proven experience providing IT support in a professional environment, preferably within the legal sector.
  • Strong knowledge of Microsoft 365 suite and other popular software products used in legal settings.
  • Ability to troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to operations.
  • Excellent communication skills, with the ability to liaise effectively with both technical and non-technical stakeholders.
  • Detail-oriented approach to managing software licenses and system upgrades, ensuring compliance and cost control.
  • Proactive mindset, able to anticipate and mitigate potential IT challenges before they impact productivity.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

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