Field Support Technician

2 weeks ago


Liverpool, United Kingdom DVF Recruitment Full time

Job Description I am partnered with a national commercial law firm who are seeking a skilled Senior IT Support Technician to provide invaluable 1st and 2nd line support to their team of legal professionals. This is a mix of remote working and coming into the office (Northwest England) when required to deal with any IT issues.

Provide comprehensive 1st and 2nd line support to lawyers and staff, ensuring minimal downtime and maximum productivity.
Monitor hardware and software upgrades, implementing changes seamlessly to optimize system performance.
Manage software licenses, including Office 365, ensuring compliance and cost-effectiveness.
Demonstrate proficiency in supporting Microsoft 365 and other essential software products such as Adobe, Mimecast, Docusign, and RMM/MDM.
Oversee hosted systems used in the legal profession, including the firm’s Case Management System, to maintain operational efficiency.

Proven experience providing IT support in a professional environment, preferably within the legal sector.
Strong knowledge of Microsoft 365 suite and other popular software products used in legal settings.
Detail-oriented approach to managing software licenses and system upgrades, ensuring compliance and cost control.
CompTIA A+, Microsoft Certified:



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