Manager - Product Integration
Found in: Appcast UK C C2 - 2 weeks ago
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager - Product Integration
Overview
The Global Product Integration (GPI) team is a global team within the Customer Delivery organization. With a focus on new technology, products and services, the Global Product Integration team collaborates with product owners, development teams, and other stakeholders across Mastercard to deploy solutions efficiently and effectively with speed, quality, and predictability. GPI is responsible for assessing new products and enhancements to equip Customer Delivery to support and scale projects from customer onboarding, testing, launch, and transition to BAU.
Global Product Integrators develop streamlined and straightforward processes used globally by our delivery teams, resulting in a positive customer and employee implementation experience.
Are you passionate about influencing technology and impacting what’s next?
Does gaining gain a global perspective and exposure to new products and services excite you?
Are you passionate about influencing products, processes and impacting what’s next?
Are you knowledgeable about a wide range of our Mastercard Checkout Service in the Acceptance space?
Role & Responsibilities
The successful candidate will be accountable for documenting the customer implementation and testing processes for new or significantly enhanced Mastercard products and services in the Acceptance space, with particular focus on Mastercard Checkout Services
Supports strategic product integration efforts through the global Studio Product Onboarding process in partnership with the global product owners, technology teams, and other stakeholders
Proactively articulates delivery implementation requirements and partners with global product owners & executives of the products to achieve consistent, efficient, flawless, fast, and light customer touch onboarding.
Partner with the global product owners to understand product/enhancement requirements.
Partner with the global product owners to identify and document test cases and tools to be used by Customers for testing activities.
Own the development of global product delivery guides to consistently implement assigned products at scale with speed, quality, and predictability
Partner with regional delivery teams to provide them with the knowledge, support, tools, processes, and documentation necessary to perform their job functions with efficiency and effectiveness
Conduct implementation and testing training sessions for Customer Delivery to equip resources with the information and tools needed to support customer projects
All About You
Understanding of the payment ecosystem and value chain and strong knowledge of Mastercard’s systems and infrastructure
Experience with Mastercard Checkout Services products
Demonstrated success in leading complex product implementations globally and driving the design of scalable guides
Track record in global project management and thought leadership
Experience delivering presentations that require critical decision-making from senior leadership
Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions
Ability to quickly analyze and design efficiencies into new and existing solutions
Analytical and problem-solving skills (define, measure, analyze, improve, and control)
Ability to build strong working relationships and to interact well with the customer, internal, and/or external business partners, and with varying levels of management
Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines
Ability to lead, negotiate, and drive change in a technical work environment
Team player with a willingness to share and transfer knowledge
Familiarity with API services
Familiarity Mastercard test tools
Experience in customer delivery or testing processes or quality analysis/assurance
Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
Self-starter with ability to work independently or with a team, and to work flexible hours as needed to support global delivery teams
Language skills a plus, will be working with regional teams
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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