Product Support
3 weeks ago
Case IH / New Holland Product Support Intern
Who are we?
CNH industrial are a world leader in the agricultural and construction equipment businesses. With more than 63,000 employees, 64 plants and 49 R&D centres in developed and emerging countries, CNH industrial is a multinational leader in the capital goods industry. At the heart of CNH is the agricultural equipment, consisting of two substantial brands, New Holland and Case IH. Based in Basildon at the New Holland manufacturing facility, CNH employs the largest agricultural product support division in the UK, providing global aftermarket support to customers.
You will be working with a team of highly skilled and motivated technical product specialists, who answer technical questions submitted by UK Case IH and New Holland dealers through are ASIST tool. In addition, we have field service technicians who work closely with the product specialist, travelling to dealers diagnosing and repairing machines where the dealer requires on site assistance. Our only goal is to support the customer in the event of a technical issue.
What are we looking for?
There is an exciting opportunity to join the product support team on a yearlong internship, we are looking for an enthusiastic engineering student or college graduate with a keen interest in land-based engineering. The successful candidate will:
- on site testing of tractors, investigating and replicating faults found by dealers, then reporting finding to the relevant product specialists, helping to constantly improve products.
- dealer questions through ASIST, logging faults and quantifying issues.
- dealer visits assisting field service technicians, diagnosing and repairing machines.
- connected services development for connected machines working in the field.
Competencies and key behaviours:
- understanding of mechanical systems and electrics (further training will be provided).
- understanding of agriculture is beneficial, a keen interest in machines is essential.
- team spirit and ability to develop and work within a collaborative and supportive culture.
- motivation to learn quickly and develop on existing knowledge.
- IT skills are essential.
- commination skills, customer relations skills beneficial.
- skills, think fast but make meaningful decisions.
- driving license is essential.
How to apply?
If you are an effective communicator with a “can-do” attitude, are proud of your problem-solving skills and you share our passion for machines, our brands and success… congratulations, we want to hear from you
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