Product Support Engineer

1 month ago

England, United Kingdom JP Trett Ltd - Agricultural Recruitment, Search, Selection, Head hunting Full time

PRODUCT SUPPORT ENGINEER - AGRICULTURAL MACHINERY
From its European headquarters the Company designs and develops an extensive range of products appropriate to the key markets within which it enjoys considerable commercial success. Not least of these is the UK, where the Company has enjoyed many years of sales growth, and where a robust and proactive dealer network sells and provides excellent levels of product support to a portfolio of equipment at the cutting edge of technology and innovation.

Excellent package including great benefits, progression opportunities

Responsible for working directly with the dealer network to support all products in the designated area. Working autonomously, you will keep dealers informed of technical developments as well as handling (and escalating where required) all dealer technical enquiries, warranty claims and delivering dealer training programs. This is a home-based role with occasional overseas travel for training and is open to applicants with excellent interpersonal skills and thorough technical knowledge of contemporary agricultural machinery with a strong passion for their sector.

WHAT EXPERIENCE AND QUALITIES DO I NEED?

You’ll have a strong agricultural engineering background, either from a dealer service department or a manufacturer technical support role, ideally with a r ecognised technical qualification, experienced in electronics, hydraulics, general mechanics and precision technology systems (including ISOBUS)
You’ll preferably have some management experience either as a dealer service manager or a regional technical support manager, and display a well-developed portfolio of customer service, customer management and decision-making skills
You’ll have spent time in the tractor seat, be familiar with the operation of a wide cross-section of implements and how to set up machinery for optimised in-field performance
You’ll have a good standard of IT literacy including PowerPoint, and ideally have experience with online manufacturer service and warranty systems
With a clean driving licence, you should reside centrally within the territory, and be prepared to travel regularly within the UK and occasionally overseas

So, if this sounds like you, you’re positively motivated by the opportunity to join a leading brand within the agricultural machinery manufacturer sector and have the necessary attributes to perform to a high standard, we’d love to hear from you

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