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Information Technology Support Technician

3 months ago

Melksham, United Kingdom White Horse Employment Full time

We are seeking an experienced IT Support Technician to join our busy IT department, providing advanced technical support across our manufacturing site in Melksham.

In this key 3rd line support role, you will investigate and resolve complex IT issues, ensuring the smooth operation of our systems and infrastructure. You will troubleshoot problems relating to Windows desktop environment, Office365, SharePoint, email systems and more. Other responsibilities include maintaining Active Directory, performing system updates and patches, documenting solutions, conducting security monitoring, assisting with infrastructure changes, and providing training.

The ideal candidate will have proven experience in a 3rd line IT support position. Formal IT qualifications or certifications are highly desirable. You must have excellent troubleshooting abilities, strong communication skills, and a meticulous, methodical approach. Proficiency with Microsoft technologies, networking concepts, virtualization, cloud platforms, systems management tools, cyber security practices, firewalls and switches is essential.


Requirements: It is essential that candidates have proven experience in a 3rd line support role. It will be advantageous if candidates have a formal IT related qualification(s) or relevant certification(s). In addition, the following would prove beneficial • Proficiency of Microsoft Operating Systems and Microsoft Office applications including Teams telephony. • Understanding of Domain Services and networking technologies (Active Directory, DNS, DHCP, VLANs, VPNs) • Experience with virtualization technologies (VMware, Hyper-V) • Familiarity with cloud platforms • Experience with technical management platforms i.e. SCCM, WSUS, Intune • Knowledge of cyber security technologies and threat prevention methodologies. • Firewall, routers and switches experience. • Excellent communication skills.